NPS – A comprehensive guide to understanding Net Promoter Score

NPS or Net Promoter Score is a tool to measure customer satisfaction and loyalty to the company. Thus, the Net Promoter Score is a measure of customer loyalty that seeks to determine if a person is 1)    ready to recommend your business 2)     satisfied but not ready to recommend or 3)   […]

What is NPS and how do you measure it?

NPS or Net Promoter Score is one of the most widely used customer loyalty KPI. It measures customer satisfaction with one question. Looking for a tool to measure your NPS? Try Trustmary for free!