NPS or Net Promoter Score is a tool to measure customer satisfaction and loyalty to the company. Thus, the Net Promoter Score is a measure of customer loyalty that seeks to determine if a person is 1) ready to recommend your business 2) satisfied but not ready to recommend or 3) […]
NPS or Net Promoter Score is one of the most widely used customer loyalty KPI. It measures customer satisfaction with one question. Looking for a tool to measure your NPS? Try Trustmary for free!