NET PROMOTER SCORE
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“The one number you need to grow” that is how Net Promoter Score was introduced to the world in Harvard Business Review back in 2003. And NPS has really taken on the business world after that as more and more companies use it as a key performance indicator. You should probably too!
Trustmary offers many ways to distribute Net Promoter Score forms from email automations to QR codes.
We integrate seamlessly with CRMs, Marketing Automation Systems and Content Management Systems.
We offer fully customizable NPS forms with a straightforward drag-and-drop builder that can be customized according to your brand colors. Types of questions included:
Our reporting enables you to create customized reports for different segments and share them as a password protected dashboards so that it is easy measure the progress in real time.
When should I measure Net Promoter Score?
Net Promoter Score can be measured from the whole customer base for example once every quarter or by creating automation after delivery of your product or service.
Should I combine other questions with NPS?
Yes definitely. We usually like to ask one or two open ended questions and testimonial in combination with NPS.
What is a good Net Promoter Score?
It depends quite a lot on the industry, but you can generalise that usually NPS of over 50 is already very good on almost all of the industries.