Net Promoter Score Survey
Measure Net Promoter Score
Trustmary’s NPS surveys help you understand your customers’ experiences and measure customer satisfaction.
- Send automatic NPS surveys.
- Find your Promoters and request reviews.
- Boost customer loyalty and retention.
- Get 2-4x more feedback and reviews.
The best way to use NPS surveys
Trustmary has a unique method of not only measuring NPS but also using it to build trust.
1. Measure NPS
Find out your overall Net Promoter Score.
2. Get feedback
Use feedback to improve customer experience.
3. Get reviews
Turn feedback into public reviews.
With Trustmary Method, you make the most out of your NPS surveys.
The average response rate is 20% and the average review rate is 40% – results that not every other tool can deliver.
Here’s what customers say about Trustmary
(These comments are collected by using the NPS surveys.)
What is special about Net Promoter Score surveys?
Net Promoter Score is the most used customer loyalty and satisfaction metric. It’s also an effective tool for collecting reviews.
Measure customer satisfaction
A business is nothing without satisfied customers. NPS is the best tool for monitoring customer satisfaction and loyalty.
- Find out which customers are about to churn
- Learn who your greatest advocates are.
- Follow customer satisfaction trends over time to see where you are going.
Improve customer experience
Net Promoter Score with additional questions gives you insights on various customer touch points, and a chance to improve the customer experience.
- Send NPS surveys at the right time.
- Include open-ended questions.
- Learn which customer touch points need improvements.
Let customers advocate for you
Request reviews from your Promoters and use them in your marketing efforts to build trust.
- Request reviews in text and video form.
- Use reviews on your website and social media.
- Boost your website conversions by over 20%.
Grow your business
Improving NPS also leads to improving your business overall.
- Improve customer experience based on feedback.
- Follow your success with NPS trends.
- Use reviews to acquire more customers.
Start measuring NPS and grow your business.
Try the NPS survey yourself
Automated and flexible Net Promoter Score surveys
Trustmary is designed to make the feedback and review process as simple and effective as possible.
We want to make sure you save time each day while you reach maximal growth.
That’s why you can completely automate the NPS collection.
Distribute NPS forms
Choose the best way of sharing NPS surveys to your customers
- Email automation
- QR Code
- Direct link
- SMS (only in EU/EEA)
- Website embeds
- Email signature
Integrations to make your life easier
We integrate seamlessly with CRMs, Marketing Automation Systems and Content Management Systems.
- Zapier
- Make
- WordPress
- Pipedrive
- Hubspot
- And many more
Customizable NPS surveys
Our NPS form is optimized and ready instantly, but you can also customize your surveys. Our question types include:
- Text field and area
- Contact information fields
- Dropdown, checkbox, and multichoice
- Video testimonials
- Many more
Extensive reporting
Our reporting enables you to create customized reports for different segments and share them with others.
- Shareable Dashboard views
- Customizable reports
- Segmentation of data
Professional support
Our Customer Success -team is there to help you with any questions you might have, whether big or small.
- Get swift help from live chat.
- Consult the CS team with strategic questions.
Start measuring Net Promoter Score today!
Starting out is completely free, no strings attached. Upgrade your plan if you need more responses.
Further features
Discover more unique features of Trustmary’s Net Promoter Score surveys.
Automatic branding
Your brand logos and colors are derived from your website automatically.
Secure and compliant
A GDPR-compliant tool that keeps your and your customers’ data safe inside the EU.
Manage reviews
Collect reviews and manage them easily. Publish on your website with one click.
Multilingual
Create NPS survey in multiple languages: EN, ES, DE, FR, NL, FI, SE, and more.
Mobile friendly
Surveys work on all devices, making the experience smooth and easy.
Quick templates
Ready-made templates for quick setup or easy survey maker for custom surveys.
Success stories from our customers
Companies around the world have reached great results with Trustmary.
Frequently Asked Questions
A Net Promoter Score survey is a straightforward way to measure customer satisfaction and loyalty. It asks customers one key question: “On a scale of 0-10, how likely are you to recommend our company to a friend or colleague?”
You can start measuring NPS for free. The free plan includes a set number of monthly responses. It can be enough for small companies, but if you wish to extensively collect NPS responses, we recommend a bigger plan. View pricing to learn more about different Trustmary plans.
Net Promoter Score can be measured from the whole customer base for example once every quarter or by creating automation after delivery of your product or service. Please find more info from our NPS guide.
Yes, definitely. We recommend asking one or two open-ended questions and converting them into testimonials in addition to asking only NPS.
It depends quite a lot on the industry, but you can generalize that usually, an NPS of over 50 is already very good in almost any industry. You can find more info from our article on NPS by Industry.
Absolutely. You can tailor the surveys to reflect your brand and specific requirements.
Ready to get started?
Try the NPS surveys for free yourself or book a meeting to discuss your needs.