6 Eye opening customer experience quotes

Customer experience is one of the key factors that drive growth for a lot of growth companies. Twenty years ago, the customer experience was something that only a few dared to focus on, today it is something almost every company is thinking about. Even though the role of customer experience has been recognized already it […]

Customer Experience Improvement – 7 Ways to Improve Customer Experience

The development of the customer experience has shifted to the agenda of more and more companies, as they have grown to understand its importance. NPS, one of the most commonly used metrics to measure customer experience, has not been unnecessarily called as the “One number you need to grow.” As competition intensifies year by year, […]

Definition of customer experience – what is the customer experience, how it is built and how is it managed?

Customer experience is one of the most important trend words of this decade. It has been well known for years in the market, that a high quality and well-known brand does not guarantee success. Technology enables companies to manage and lead their customer relationships better. At the same time, with the generalization of the Internet […]

Employee experience as a resource for recruiting

Jump on the jobseeker’s boots for a moment. You are looking for a new job and you have many potential options. You are wondering which of the options would be best. Everyone’s sales pitch sounds good, but you’re not sure what’s the best place for you. You google to find out whether current or past […]

3 Techniques For Measuring Customer Experience

If improving customer isn’t your business’s number one priority, you aren’t moving in the right direction. You’ll be left far behind if you’ll fail to deliver exceptional customer experience. Why? Because over 90% of companies compete on the basis of customer experience alone. It is expected that in the future, businesses will solely compete on […]

Managing Customer Experience: 4 Techniques to Level up Your Business

Managing customer experience is a challenging yet essential task. According to Forrester, businesses that focus on customer experience and are experience-driven have 1.6x higher brand awareness, 1.5x higher employee satisfaction, 1.7x higher customer retention, 1.9x return on spend, 1.6x higher customer satisfaction, and 1.9x higher average order value than their counterparts. Customer experience either directly […]

What is Digital Customer Experience and How to Improve It

If you’re doing business online, I’m sure you know the importance of digital channels. When your customers interact with your brand mostly through digital channels, you need to ensure that you’re providing them with exceptional digital customer experience. There were more than 3.9 billion internet users worldwide in 2018. This means half the world’s population […]

Reasons Why Development of Customer Experience Should Be Your Business’s Top Priority

Its hard do business with poor customer experience. Companies that earn more than a billion-dollar annually are expected to earn an additional $700 million in 3 years when they invest in customer experience. A study by Walker found that customer experience will overtake price and product by 2020 and will be more important than any […]

Ways to ensure a good customer experience while closing a deal with customer

The decision making phase is already over in the customer path contract phase. The service provider has been selected and it is time to agree on the deal. What kind of things do customers remember when they do a contract? The issues listed below have repeatedly emerged from our customer surveys as important issues for […]

These aftercare measures will improve your customer experience

The role of aftercare varies depending on the sector. Sometimes service providers strive to ensure regular repurchases, while some purchases may only be made once in a lifetime, and a commitment to repurchase is not essential. This blog post focuses on the aftercare and engagement activities that our interviewed clients have mentioned as having a […]