Tips for Sending NPS Email Surveys to Your Customers for Maximum Results

We can all agree that the most important asset of any business is its clientele. So, it’s crucial to take good care of your customers to keep them happy and satisfied. Companies can achieve this in many ways, and they’re getting quite innovative, but the classic survey is unbeatable. By letting the customers speak, companies […]

Short Guide on How to Gather Website NPS Effectively

NPS (Net Performer Score) is one of the most critical metrics in any website, yet it’s commonly pushed to the side. That’s probably the case because efficiently collecting the website NPS is quite complex, especially for the untrained. Worry not – below – we’ll define what NPS actually is, how it’s measured, and give you […]

Apple NPS in 2021

Apple is one of those brands that never cease to grow and don’t show any signs of slowing down. It continually provides first-class products and excellent customer experiences. One of the reasons why the tech giant achieves both is its focus on improving its NPS (Net Promoter Score), which shows how happy its customers are […]

Improved way of presenting your Net Promoter Score (NPS)

We updated the way we present your Net Promoter Score (NPS) on the front page of our dashboard. You can select the calculation interval on the right side: daily, weekly, monthly, quarterly or yearly. It will be easier to react to rapid changes in your business when you are able to inspect the score in […]

13 best NPS tools to use in 2021 [updated]

NPS or Net Promoter Score how ever you want to call it, has grown quickly in popularity in the past few years. In the early days of Net Promoter Score measurement, the implementations usually were done by sending emails or other messages manually and by keeping score in different excel files. Over the years as […]

Everything you need to know about Net Promoter Score (NPS) in 2020 – Complete guide

All the businesses in the world rely on their customers. A business is nothing without its buyers. Customers make a business successful and they’re also the ones who lead to bankruptcy. Having satisfied, happy, and loyal customers should be your business’s top priority because it ensures business growth. According to a Forrester study, experience-driven businesses […]

5 Best NPS Software in 2021 [updated]

Measuring customer satisfaction is essential for your business. Happy and loyal customers are your business’s most valuable asset. There are several ways to measure customer satisfaction and loyalty, but nothing beats Net Promoter Score (NPS) in terms of simplicity, effectiveness, and ease-of-use. What is NPS? NPS is a customer satisfaction survey that measures customer satisfaction […]

NPS benchmarks from Nordics

NPS is quite a commonly used meter and has been slowly gaining ground around the world. There are many opinions about the usefulness of the metric and as a single figure it does not yet give a very comprehensive picture of anything. However, in many cases it is quite effective as a benchmark and also […]

What is a Good Net Promoter Score? – Benchmarks for 2020

Ever since the Net Promoter Score (NPS) Metric was introduced in the early 2000’s, businesses have always been keen to know if they have a “good” score. Nervous CEOs and business owners may desperately quiz their marketing staff about the score in the hopes it can answer the question, “Just how popular are we and […]

How to improve Net Promoter Score? 7 Ways to Improve your NPS

The power of a good customer experience should never be underestimated. I say this because we’ve all been on the receiving end of terrible customer service at least once in our lives and it’s a virtual guarantee that it’s going to stick in your mind, far more than a positive experience ever will. It seems […]