Collect and Measure Customer satisfaction score (CSAT)
CSAT (Customer Satisfaction Score) is a metric that tells you how satisfied your customers are.
Measuring this number gives you a chance to improve customer experience and grow your business.
With CSAT surveys, you can learn more about your customers. You’ll learn who are happy with your services and who are about to churn. This gives you a chance to react in time and turn unhappy clients into loyal ones.
CSAT surveys also help you to identify particular customer touch points that need improvements. By targeting surveys well, you’ll be able to draw an overall image of the customer journey and plan it better.
As a result of measuring CSAT and improving it, you get more happy customers who want to recommend you. Trustmary helps you collect testimonials that you can use in marketing to attract new customers.
Trustmary is an all-in-one solution for measuring CSAT automatically and utilizing the positive feedback as testimonials.
The core features include customizable forms, templates, various distribution options, integrations, and reporting.
Trustmary offers many ways to distribute CSAT forms: from email automations to QR codes.
Customize your CSAT forms with a straightforward drag-and-drop builder and include different types of questions.
Our reporting enables you to create customized reports for different segments and share them as a password protected dashboards so that it is easy measure the progress in real time.
Move the CSAT data between Trustmary and other daily systems, like your CRM and CMS.
Do it now in just a minute, and thank yourself later.
The price depends on how many responses you want to include in your subscription. For a small business with a few customers, even the free plan might be enough. However, for an effective feedback process for SMEs, a broader subscription is usually needed. View pricing to choose the right plan for you.
There are several ways in which you can automate the CSAT measuring process. You can create monthly or quarterly surveys directly with Trustmary. You can even integrate Trustmary with your CRM and create triggers based on CRM activities. Our customer success team is happy to help you with creating the right automation for you.
Yes, it can make a significant difference for your business. If you haven’t actively collected customer feedback, you might not have a realistic and up-to-date image of the actual state of your business. After conducting just one customer satisfaction survey to your clients, you have a good starting point for planning improvements. It’s recommended to continue measuring CSAT regularly to keep yourself updated.
Customer Satisfaction Score should be measured:
Rule of thumb is to use it when you want to learn more about the level of customer satisfaction.
Yes definitely. We recommend asking one or two open-ended questions and converting them into testimonials in addition to asking only CSAT score.
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