Customer Success’ Guide to Trustmary

Trustmary is every Customer Success team’s top tool for keeping up with customer satisfaction.

It’s the best solution for collecting customer feedback, following trends, and improving the customer experience.

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What is Trustmary?

Which customers are happy with our services? Which ones have a churn risk? How could we keep up with all customers in a reasonable amount of time?

Those are some of the questions every Customer Success team struggles with. Trustmary is the solution that keeps you on the pulse of your customers.

Trustmary is designed for collecting feedback and customer reviews from your customers continuously and automatically.

Automate your feedback process with Trustmary and never miss an opportunity to revive customer relationships.

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The tool for automatic customer feedback

Every CS team needs an effective feedback tool to improve customer experience.

Measure customer satisfaction and spot unhappy customers. Collect testimonials from happy customers.

Know your customers inside and out

Customer Success needs to make sure customers are happy. With Trustmary, you can measure the experience and gather insights during all important customer touchpoints and track your success.

NPS, CSAT, CES, and more feedback forms
Distribute surveys via email, SMS, QR code, or website embed
Data segmentation and visual reporting

Start getting feedback

Here’s what other customers say about Trustmary

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Say goodbye to these common problems

Let Trustmary take care of it for you.

You don’t know how customers are doing

Problem: You haven’t received any complaints from customers even though they might be having issues or looking for other solutions. You have no idea that they are quietly churning.

Solution: With Trustmary, you can send regular feedback surveys at the right times. Your customers always have a low-threshold opportunity to leave feedback and you can react timely.

Collect feedback

Managing feedback surveys takes a lot of time

Problem: Maybe you have implemented regular feedback surveys, but sending them is time-consuming. It takes away from other tasks.

Solution: Automate feedback surveys with Trustmary, and spend zero minutes on sending them. Focus on analyzing the results and taking action.

Send feedback surveys

Low response rates on feedback surveys

Problem: Feedback surveys have a low response rate because they don’t reach customers at the right time, or because the surveys are too long.

Solution: Use Trustmary’s simple feedback formula that saves time for you and the customer. Reach customers at the right time by targeting the surveys after important touchpoints.

Send surveys

You don’t know which customers want to recommend you

Problem: It’s difficult to know which customers are loyal happy customers who want to recommend you. That causes you to miss on a lot of referral potential.

Solution: Use Trustmary’s NPS or CSAT flow to identify loyal customers and ask for their reviews in one single survey. At the same time, you get constructive feedback from those who are not satisfied enough to recommend you.

Collect NPS and reviews

Customer information is scattered

Problem: Customer information is all over the place: survey results, contact details, pipeline, activities… As a result, a lot of quiet knowledge goes missing and colleagues can’t take on each others’ tasks seamlessly. Customers get mixed messages from you.

Solution: Integrate Trustmary with your CRM or Success tool and get all information in one place where anyone can access it.