for travel and tourism companies
Boost Your Travel Business with Guest Feedback
What if every other satisfied customer brought in one new guest?
Build trust, attract more travelers, and inspire bookings with authentic reviews and ratings.
Book a demo Try Trustmary for free
- Manage guest experience with feedback
- Generate positive word-of-mouth to attract new travelers
- Improve your reputation to build trust with potential guests
- Automate the whole process
Common challenges in travel and tourism
Travel and tourism companies have always recognized the importance of reviews and feedback.
However, there are still problems to solve,
Ruthless 5-star competition
Consumers make decisions based on ratings and reviews. Even just a few negative reviews can bring significant disadvantages to your reputation. When all your competitors recognize these problems and strive to get 5-star reviews, staying competitive becomes a challenge.
Ineffective feedback collection
Knowing what customers think is crucial, as that is the only way to secure glowing reviews after the visit. But guests often arrive in groups. How to collect everyone’s feedback, when you only have one contact person from the whole party? How to get customers to respond to feedback surveys?
Managing the review mass
When you have a lot of reviews on different platforms, it becomes a challenge to manage all of them. How can you respond to reviews in a timely manner? How do you keep track of your reputation on different review sites? How do you control the narrative?
Relying on external marketing channels
Travel companies rely too much on external platforms like Google Maps, Booking.com, and other travel review sites. Many undermine the importance of their own website. Your own website needs to build trust when people come and do more thorough research.
Customer satisfaction leads to revenue
The only way to earn great reviews is to invest in customer experience.
It will have lasting benefits for your business.
91%
of disappointed customers never return.
They also spread negative word-of-mouth, preventing a new potential customer from trusting you.
83%
of digital natives say that reviews play a significant role in their booking decisions.
25%
That’s how much more profitable satisfied customers are.
People are ready to spend more money for a premium customer experience.
A great customer experience leads to repeat customers, more bookings, and more profitable business.
Trustmary offers the best solution to manage CX with feedback and use reviews as your best marketing tool.
Grow with Feedback: Download a Free Guide
Imagine if every other satisfied customer brought in one new customer for your company! You can reach this dream scenario by listening to your guests, improving customer experience, and letting happy travelers advocate for you. We have developed a system that helps you do that – automatically. Download our guide for travel and tourism companies that want to start getting more customers with the help of feedback and reviews.
How Trustmary helps your business
Manage customer experience
Collect more feedback from guests with multifaceted collection methods and learn what they think.
Improve your reputation
Let your happy customers advocate for you. Ask them to share their great experience in a review.
Attract new travelers
We help you use recommendations and reviews to attract more guests and increase the effectiveness of your website.
Automatic feedback and review process
What are the concrete steps that take you to these goals?
-
- Collect feedback with 3-in-1 survey.
- Get reviews from customers.
- Use the reviews in marketing to build trust.
- Attract more customers and earn recommendations with a great customer experience.
Here’s what others say about Trustmary
See how other companies
succeed with Trustmary
Shall we begin?
You can start getting reviews in 5 minutes from now.
But if you still need more time to think, we are happy to tell you more.
Frequently asked questions
Some common problems in the travel and tourism industry:
- Ineffective methods of collecting feedback
- Not getting feedback from all guests
- Stay up to date about new reviews
- Responding to reviews in a timely manner
- Ruthless competition with customer experience and reviews
- Relying too much on external marketing channels
Trustmary can help you solve these problems, leading to a better understanding of customer satisfaction, getting more recommendations, building up your online reputation, and attracting more customers.
We offer you a software tool that helps you:
- Conduct 3-in-1 surveys that measure customer satisfaction, collect feedback, and get reviews from your customers.
- Add reviews to your website and social media.
- Automate this process and make it precise with CRM or ERP integrations.
- You will get 2-4 times more reviews than by collecting them by hand.
- On average, Trustmary users get 20% more customers through their website.
- Reduce manual work associated with feedback collection.
Through Zapier and Make integrations, Trustmary can be connected with thousands of software tools.
You can integrate it with your booking system or hotel management platform.
Communications app integrations enable you to share customer feedback with your team.
Ask about integrations from our team. Book a meeting.
Trustmary pricing is based on your usage. Depending on how many feedback responses you need to collect and how many views you need for your reviews, we can craft a suitable plan for your needs.
We have shared the current pricing info on our website.