When you turn your landing page reviews into video reviews, you can almost double your conversion rate and get more sales.
This blog introduces 5 strategies for collecting video reviews from your real customers.
Video content is the king of marketing tactics at the moment. Just look at the success of Youtube, TikTok, Instagram Reels and so on.
Just in one minute, users all over the world watch 167 million hours of TikTok videos. Instagram Reels stats show that Reels (aka short videos) get 22% more engagement than other types of Instagram posts. And lastly, Youtube is watched over 1 billion hours every day.
These facts are living proof that you should invest in video content.
Video testimonial statistics show that video affects consumers’ and B2B buyers’ purchase decisions alike. The phenomenon is based on social proof, a psychological effect that makes people reference each others’ behavior in new situations.
Social proof also works in case of written reviews, but video reviews (and video testimonials) have an even greater effect, as they speak to the emotional side of us.
Video reviews can get you results, and we have proof of that from our own clients. Additionally, Unbounce found that replacing written reviews on your landing page with video testimonials can dramatically raise your conversion rate.
You might think that getting testimonial videos requires a lot of work, time and money from your side. Maybe you have to hire a film crew, organize a filming session, edit the video…
That is not true.
Today, there are solutions like Trustmary that enable you to ask for review videos remotely and automatically. Video review forms can be sent to customers via email using trigger events, or even embedded on your website.
After collecting your video testimonials, you can feature them on your website and social media, and other marketing channels.
Why shouldn’t you give it a try?
Whether you are using a video review software or not, here are 5 different ways that you can use to get review videos from your customers.
If you collect text reviews, you can request a video review from those customers who already gave you a written review.
Remember to highlight why the video would be useful and important, especially for other customers.
An example message:
We were super happy to notice that you left a review regarding the shopping experience at our online store. Your feedback is valuable, and we always love seeing that our customers have a good time ❤️
Did you know that you can also leave a video review? They are super helpful for other customers, as they can see what an item looks like in real life.
If you would like to help others find the best products and the right match right away, feel free to click on the following link and leave a video review: link.
Have a lovely rest of your day!”
Pros of this strategy:
Cons of this strategy:
In case you have a loyal customer base, you can communicate your wish of getting video reviews through social media.
It can be beneficial to highlight how the customer can have visibility for their video or even a social media channel, when they let you share the video.
Especially if it is something to do with fashion or creativity, people are eager to share how they use your product.
In the case of B2B companies, the brand can have positive visibility through your channels.
You can showcase the request on social media, so you can reach those customers who are already there. Imagine sending a request via email, and realizing that few customers even use the social media platform in question…
“Are you appreciating our brand?
Please share your opinions in a video!
We ask you to provide a short video review (max. 1 min) that will be shared in our socials. Showcase your creativity and style!
Share your review with the hashtag #YourBrandedHashtag”
What if you didn’t have to ask for video reviews separately?
When you use Trustmary review software, you can ask for written and video reviews with the same form.
Just add an additional question type to the review form, and that’s all you need!
The video review software enables your customers to record a video directly in the form with their current device, or download a previously recorded video.
When you use a review form software, you can set conditions for the question flow of your feedback survey. This enables you to only ask for public video testimonials from satisfied customers, while getting feedback from the unsatisfied customers.
How does this work in practice?
As the first question of the survey, include a scale like star review, NPS or CSAT. According to the answer that the respondent gives, the survey is divided into two flows: one for giving constructive feedback and the other for testimonials.
Here’s an illustration of the logic:
If you have a hard time getting video reviews from your customers, try offering an incentive.
It can be a discount code, lottery prize, gift card, or something else that fits your image.
See how Son de Flor asked for video and image reviews on their Instagram:
To collect video testimonials can be as simple as asking for a video filmed with a mobile phone or computer camera by the customer.
However, you need a system to request, collect, store, transfer and showcase the collected videos.
This is where Trustmary steps into the picture. With Trustmary review software, you can
It costs nothing to try it out yourself!
What are video reviews?
Video reviews are videos in which your real customers review your product or service in the form of a video.
How to get video reviews?
The key to getting video reviews is to ask! You can even offer compensation for those who participate. The easiest way to collect video reviews is using video review software like Trustmary. See further strategies above.
Why should I use video reviews?
According to real life case studies, video reviews can dramatically improve your website conversions and boost sales. Using video reviews not only affects your customers’ willingness to buy, but they can also improve your SEO efforts.