I know, I know. You’ve heard that Google restaurant reviews are important. And you’ve heard all the reasons behind it before.
If you’ve thought that implementing all the necessary steps to boost your online restaurant reviews and Google profile is hard, let me help you.
As you know, many potential customers reference Google restaurant reviews before choosing a dining destination.
So, let’s go over once more the basics of how online reviews impact purchase decisions, to understand the mechanisms.
Then, let’s move on to leveraging these mechanisms to boost your business listing and overall business.
Those are the most basic things you need to have on point. Don’t do anything else before you’ve ensured that all those points are covered.
Then let’s move on to understanding how potential customers find restaurants online and how they read reviews.
I’ve written an article from a traveler’s point of view on finding places to eat.
The shortlist of aha moments included that I had exclusively visited places that had:
⭐️ 4,5 average star rating on Google Maps
💯 Around 1,000 online reviews
📸 Photos available on the reviews
👑 Great social media presence in terms of tagged content (not those shiny and edited marketing photos)
But that’s just my personal experience. Let’s look at how the general public acts.
People use search engines to find new places.
By having Google reviews for your restaurant, you can make sure that you’re being considered even in the eyes of new people.
Google restaurant reviews play an integral role in establishing trust and enhancing the reputation of eateries. By responding to both positive and negative customer feedback, a restaurant exhibits its value for customer views.
To further boost confidence, it’s critical to provide accurate and comprehensive information about the restaurant, such as its menu, opening times, and how to get in touch. But you’ve already taken care of this if you followed the checklist above.
How do Google restaurant reviews guide customer selections?
They offer precious insights into
Research suggests that an impressive Google rating can substantially sway a potential client’s choice. Positive reviews detailing tasty fare and amiable service can entice people to try a new local business, while negative reviews spotlighting tardy service or subpar hygiene could result in people avoiding entering.
Google reviews equip customers with the knowledge they need to make considered decisions.
While Google boasts a wealth of restaurant reviews, it only serves as one information source.
As individual preferences vary vastly – one might enjoy spicy meals while another prefers a milder palette – it’s critical to scour multiple sources and consider a range of views when selecting a restaurant.
Furthermore, Google’s algorithm is biased towards places that have a high number of reviews on Google, and whose overall star-rating is high as well.
It might be that some gems aren’t found on Google Maps search, because they simply don’t have enough Google reviews.
Google restaurant reviews fall short of respecting individual preferences and dietary needs with custom recommendations.
Without personalization, users might reluctantly sift through a plethora of irrelevant posts, struggling to find what they need.
For example, vegetarians might have to navigate through countless meat dish reviews before finding plant-based options.
Bias and manipulation susceptibility exist within all online review platforms, including Google restaurant reviews.
Instances of unjustifiably positive or negative feedback can distort the overall impression of a restaurant. For instance, a rival or dissatisfied employee might unfairly disparage a restaurant’s reputation. Conversely, restaurant owners might coax friends or relatives to write overly favorable reviews.
One can even buy fake Google reviews easily nowadays. Or create them with AI review generators.
I’d recommend staying away from these tactics, as hurt your reputation when you get caught.
Because you’ll 100% get caught.
Being aware of these potential biases allows users to navigate reviews judiciously.
Harnessing various review platforms helps establishments garner a broader understanding of their public image.
Strategically utilizing multiple sources of reviews permits businesses to capture diverse feedback. In turn, they can pinpoint customer preferences and areas needing improvement.
For example, by assessing multiple platforms, restaurants might notice frequent complaints about sluggish service, thereby prompting system improvements. Leveraging multiple platforms fosters an all-inclusive view of customer sentiment, aiding in refining services.
In fact, it increases the credibility of your restaurant to have reviews on different review sites.
If Yelp, Google and Facebook reviews say the same thing, but by different people, you’ll for sure convince customers to try your food.
Think about it: Seeing reviews on multiple review sites is a surefire way to someone trust a business.
Even though it’s easy to buy fake Google reviews, it’s more difficult to buy reviews for all kinds of 3rd party review portals. Those are more likely authentic.
Okay, that was a lot of info. Let’s go on to how to collect Google restaurant reviews and how to use them.
There are many great ways to collect more reviews. Some can be used on the spot, and some require a little more effort.
But they’re all worth trying!
The easiest ways include adding
One tactic is also to just verbally ask to leave a review after they’ve paid, but this is pretty vague, as it requires remembering to take action.
However, there are a few other things you can do to get more reviews.
When someone books a table online, you already have their contact information. Send them a personalized message including at least their first name and ask how their experience was.
This is a great opportunity to also learn about the ease of online booking, you ask for their feedback on how effortless it was to find a suitable table and time.
If you have a list of email addresses you could immediately send a review form to, feel free to try Trustmary.
You can get started by typing your Google Business location below, and we’ll get you started on getting reviews either directly to Google, or to Trustmary.
What about you organize a competition one can enter using their email address?
That is a way to start building a community you can send offer newsletters to. They’re also great for conducting customer feedback surveys. Or asking for more Google reviews.
You can even ask why someone hasn’t visited you in a while.
Here are some great ideas on how to use reviews to boost your business.
Google is one of the most popular search engine globally, so you really should focus on how you appear there.
In addition, always try to think about how you can take what’s said about you online to the real world – and vice versa. Social proof and word of mouth work the same way, but in the online world, your reach is much greater and in your own control.
If you have your own website, the easiest way to boost your visibility and improve the whole site is to add social proof in form of reviews.
The easiest way to get started is use Trustmary to import all existing reviews from one or all sources:
After importing, you can create a branded review widget and add it to your website.
Google restaurant reviews significantly influence dining decisions by presenting factual customer-reported data regarding restaurant quality.
These reviews delve into many aspects like food, service, and ambiance.
Users can even sort reviews based on specific criteria, and see ratings from different perspectives — be it locals or visitors.
Photos and previous customer comments further fortify the credibility of these reviews.
Learning to get more 5-star Google reviews organically is key to beating your competition.