Find Your promoters with NET PROMOTER SCORE
Measure Net Promoter Score
- Send automatic NPS surveys.
- Find your Promoters and request testimonials.
- Improve customer experience and grow your business.
Software for measuring NPS
“The one number you need to grow” is how Net Promoter Score was introduced to the world in Harvard Business Review back in 2003. And NPS has really taken on the business world after that as more and more companies use it as a key performance indicator.
Measuring NPS is easy with Trustmary’s simple and powerful platform.
Measure customer satisfaction
A business is nothing without satisfied customers. NPS is the best tool for monitoring customer satisfaction and loyalty.
- Find out which customers are about to churn
- Learn who your greatest advocates are.
- Follow customer satisfaction trends over time to see where you are going.
Trustmary’s Key Features
Trustmary is designed to make the feedback and review process as simple and effective as possible.
We want to make sure you save time each day while you reach maximal growth.
That’s why you can completely automate the NPS collection.
Distribute NPS forms
Trustmary offers many ways to distribute Net Promoter Score forms from email automations to QR codes.
- Email automation
- QR Code
- SMS (only in EU/ETA)
- Embeds in website
Integrations
We integrate seamlessly with CRMs, Marketing Automation Systems and Content Management Systems.
- Zapier
- WordPress
- Pipedrive
- Hubspot
- Squarespace
- Wix
- Webflow
- And many more
Customizable NPS forms
We offer fully customizable NPS forms with a straightforward drag-and-drop builder that can be personalized to fit your brand and use case. Types of questions included:
- Text field and area
- Contact information fields
- Dropdown, checkbox and radiobuttons
- NPS, CSAT, CES, Star rating
- Video feedback
- Text testimonials
- Video testimonials
- Many more
Extensive reporting
Our reporting enables you to create customized reports for different segments and share them as a password protected dashboards so that it is easy measure the progress in real time.
- Shareable Dashboard views
- Customizable reports
- Segmentation of data
Professional support
Our Customer Success -team is there to help you with any questions you might have, whether big or small.
- Get swift help from live chat.
- Consult the CS team with strategic questions.
Here’s what customers say about Trustmary
Start Measuring Net Promoter Score Today!
Starting out is completely free, no strings attached. Upgrade your plan if you need more responses.
Frequently Asked Questions
You can start measuring NPS for free. The free plan includes a set number of monthly responses. It can be enough for small companies, but if you wish to extensively collect NPS responses, we recommend a bigger plan. View pricing to learn more about different Trustmary plans.
Net Promoter Score can be measured from the whole customer base for example once every quarter or by creating automation after delivery of your product or service. Please find more info from our NPS guide.
Yes, definitely. We recommend asking one or two open-ended questions and converting them into testimonials in addition to asking only NPS.
It depends quite a lot on the industry, but you can generalize that usually, an NPS of over 50 is already very good in almost any industry. You can find more info from our article on NPS by Industry.