Service and Operations Teams’ Guide to Trustmary
Trustmary is every Customer Success team’s top tool for keeping up with customer satisfaction.
It’s the best solution for collecting customer feedback, following trends, and improving the customer experience.
What is Trustmary?
Which customers are happy with our services? Which ones have a churn risk? How could we keep up with all customers in a reasonable amount of time?
Those are some of the questions every Customer Success team struggles with. Trustmary is the solution that keeps you on the pulse of your customers.
Trustmary is designed for collecting feedback and customer reviews from your customers continuously and automatically.
Automate your feedback process with Trustmary and never miss an opportunity to revive customer relationships.
Everything you need for customer feedback
Collect, analyze, and showcase customer feedback. Everything you need on one simple platform.
Up to 4 times more responses
Get feedback and reviews with 3-in-1 surveys
Measure customer satisfaction, get open feedback, and collect reviews at the same time with one branded survey.
Improve your business using feedback
Analyze feedback and reviews to get valuable insights
Turn customer feedback and online reviews into actionable insights with AI-powered analysis and reporting tools.
Build trust with reviews
Add reviews to website, search engines and more
Share reviews in all channels. Add reviews to website, share them on social media, and build reputation in search engines and AI tools.
Try the automated system to collect, analyze, and showcase customer feedback.
Here’s what other customers say about Trustmary
Like what you see? This widget is created with Trustmary.
Say goodbye to these common problems
Let Trustmary take care of it for you.
You don’t know how customers are doing
Problem: You haven’t received any complaints from customers even though they might be having issues or looking for other solutions. You have no idea that they are quietly churning.
Solution: With Trustmary, you can send regular feedback surveys at the right times. Your customers always have a low-threshold opportunity to leave feedback and you can react timely.
Managing feedback surveys takes a lot of time
Problem: Maybe you have implemented regular feedback surveys, but sending them is time-consuming. It takes away from other tasks.
Solution: Automate feedback surveys with Trustmary, and spend zero minutes on sending them. Focus on analyzing the results and taking action.
Low response rates on feedback surveys
Problem: Feedback surveys have a low response rate because they don’t reach customers at the right time, or because the surveys are too long.
Solution: Use Trustmary’s simple feedback formula that saves time for you and the customer. Reach customers at the right time by targeting the surveys after important touchpoints.
You don’t know which customers want to recommend you
Problem: It’s difficult to know which customers are loyal happy customers who want to recommend you. That causes you to miss on a lot of referral potential.
Solution: Use Trustmary’s NPS or CSAT flow to identify loyal customers and ask for their reviews in one single survey. At the same time, you get constructive feedback from those who are not satisfied enough to recommend you.
Customer information is scattered
Problem: Customer information is all over the place: survey results, contact details, pipeline, activities… As a result, a lot of quiet knowledge goes missing and colleagues can’t take on each others’ tasks seamlessly. Customers get mixed messages from you.
Solution: Integrate Trustmary with your CRM or Success tool and get all information in one place where anyone can access it.
Are you ready to tackle these challenges with one simple tool?
Book a meeting with us or start exploring your first feedback survey.
Book a demo Start collecting feedback
Read success stories

Case Wannado: Feedback Tripled with Trustmary and CRM

Eilakaisla’s most important measure of quality is customer satisfaction

Perintäritari: ”Referral marketing is the most important channel for us in reaching new clients”

Staria – Measuring and improving customer and employee experience

Verhoomo Sorsa: 100 Responses & 30 Testimonials in an Hour

“Trustmary helps us to manage customer satisfaction”
Would you like to be the next success story?
See other use cases
Trustmary is a tool for more than customer success.
Marketers
Trustmary is a very powerful tool for marketers, as it helps to bring social proof to any website and improve website conversion rates.
Executives
Executives can use Trustmary to build trust online for their new businesses and even conduct deeper customer surveys.
Sales
Sales teams can use Trustmary to convince prospects and to learn what potential customers think at the most critical points of the customer journey.