Collect customer reviews

Trustmary’s motto is “reviews that matter” – we are committed to finding the best ways to collect and utilize reviews, and providing you with the tools to do the same! We also make it as easy as possible for you and your customers.

Trustmary offers a continuous flow of fresh reviews that you can use on your website. The intelligent algorithm finds the best reviews, and you get to display them with powerful widgets. Trustmary is also a flexible solution for any business. You can choose the best subscription to fit your needs and only pay for what you really use.

The pricing depends on your needs. We don’t want you to pay for thin air. You can start for free and collect a limited number of reviews each month. When you need to increase the number of reviews, you can choose the most suitable plan. View plans and pricing here.

When you start getting more leads and customers from your website, Trustmary pays itself off in no time. Some of our clients have been able to double the contact requests from potential customers or get more sales directly from the website.

Few people will leave reviews unless you ask for them. Asking for reviews from your customers actively is the best way to get more of them. By sending the request at a right time helps you get even more reviews.

Reviews are important for any business, as they build trust and credibility for your business, help you get more visibility on the search engines, increase conversion rates, and can get you more customers. When you ask for reviews, you are more likely to get them and beat your competitors who are not actively collecting reviews.

The easiest way to ask for reviews is by using Trustmary’s review campaigns. You can set up the whole campaign through one simple flow, starting from the request message, the form, and possible automation and integrations.

When you ask for reviews via email, the best way is to include a link to a review form. If your customers are used to giving reviews on Google, add your Google review link, or Facebook review link, if they’re more likely to review you there.

In the message, politely ask your customer for a review and offer them an easy way to leave one.

Dear [firstname],

Thank you for being our customer. Could you do us a favor and let us know how we did?

Feel free to rate us on Google [insert review link to CTA button] or Facebook [insert review link to CTA button] as well.

Thank you for your trust in us and taking the time to review us!

Hoping to see you again soon,

YourName from CompanyName

The best time to ask for a review depends on many factors. Generally speaking, it’s best to send a review request after a customer has had a positive experience.

Reviews are important because

1. Today’s customers rarely engage with businesses that have no reviews.
2. Authentic reviews show your potential customers that you are a legit business that offers something valuable.
3. Reviews help you rank higher on Google searches, and more people will find your business in the first place.

Some people might avoid collecting reviews because they fear the negative reviews and the reputation damage they might cause. However, you shouldn’t be afraid of bad reviews, as they can offer you valuable information about how to improve your business and increase customer satisfaction in the future. Responding to criticism well will help mitigate the damage or even turn an unhappy customer into a happy one.

That being said, with Trustmary you can avoid getting public negative reviews. You can vet out the unhappy respondents and offer them a chance to leave private feedback instead of a public review. This is done via conditional logic in the review request form.

If you want to get 5-star reviews, make sure to provide excellent service, impeccable products, and an amazing overall customer experience. Ask for reviews from customers who you know to be happy and satisfied. Also, don’t underestimate the power of your request. It must be friendly and remind the customer of their positive experience.

It’s best to have as many authentic reviews as possible.

However, mind the quality of the reviews. If your reviews appear fake, you will lose all credibility. Additionally, getting too many reviews in a short time can also appear suspicious.

The number of reviews you can collect each month is determined by the size of your subscription. When you reach the limit, you have a chance to increase your subscription. The limit is reset in the next month. View plans and pricing to find out more.

The easiest way to do it is to use Trustmary. All you need to do is let Trustmary create a widget out of your best reviews, copy the embed code, and add it to your website.