How to Increase Google Reviews: Real-Life Example

Looking for the best way to increase Google reviews?

You’ve come to the right place. We have experience in that matter.

Let me introduce a real-life example from one of our clients.

How Jeda Logistics Got 60 Google Reviews

Our customer Jeda Logistics (prev. Kiwi-Xpress Transport) had a goal in mind: to grow their visibility and credibility by getting more Google reviews.

So they did what anyone sensible would do: ask for them.

The Starting Point: Not Much Action

First, they sent a Google review link to their customers via SMS. This did not work very well, and they had difficulty getting any reviews.

Next, they decided to create an online Google review form asking for reviews.

The initial form only included a star-rating question and a Google review link to the business page.

With this tactic, they were able to collect 7 Google reviews.

It was something, but they wanted to boost the number even more.

The Turning Point: Trustmary Method

What Jeda Logistics did was adopt Trustmary Method.

This method uses three steps to get more Google reviews:

1. Ask for a star rating.
2. Ask for a Trustmary review.
3. After the Trustmary review, request a Google review.

With this tactic, they were able to get:

• 60 more Google reviews to date
• Hundreds of Trustmary reviews
• Even more customer feedback

Read Jeda Logistics’ story in more detail.

Why It Worked?

Initially one would think that the shorter a review form is, the better.

In this case, it was the opposite. Having to leave a Trustmary review first helped people leave a Google review as well.

Maybe this has something to do with psychology and the customer’s internal “buy-in” for the idea of leaving a review.

“I already wrote my comment, so why not also write it in Google?”

“It wasn’t too bad, I could also say this on Google.”

Additionally, Jeda Logistics was able to collect even more reviews for their business.

Not everyone has a Google account or wants to leave Google reviews in general. But many of those people were willing to leave a Trustmary review.

What makes Trustmary different from Google:

• Easy process
• No need to sign in
• Can be anonymous
• Feels more personal than a Google review

Common Reasons for Not Getting Google Reviews and How to Fix Them

Here are a few reasons why people might not leave Google reviews for your business even when asked:

• Customers lack the skills to give a Google review
• Customers don’t have a Google account
• Customers want to stay anonymous
• Customers have to sign in to Google before reviewing, which is too much effort
• Wrong timing
• Wrong method to collect
• Google review feels too public

You can battle these objections by providing:

• An alternative way to leave reviews that doesn’t include any accounts: like Trustmary.
• A possibility to remain anonymous
• As easy and smooth process as possible
• The right timing to ask for a review (made possible by trigger-based automation)
• Various methods for leaving reviews: link, email, QR code, and more.

Increase Google Reviews for Your Business

Would you be willing to replicate what Jeda Logistics did?

You can try Trustmary for free immediately to see how many reviews you can get.

If it is a success, you can continue to collect more reviews with an affordable monthly plan.

Additionally, you get:

• Google review widgets to showcase reviews on your website
• A public review page that hosts all your online reviews (Google, Trustmary, and other platforms)
• Private feedback from people who don’t want to leave a public review
• Integration with your other daily tools like CRM
• Automation to send Google review forms at the right time
• Possibility to consolidate and manage all your online reviews in one place and boost your online reputation

Start for free from the link below:

If you want a real person to show you how to get started, book a free meeting with us from the below calendar:

FAQ about Increasing Google Reviews