Trustmary’s AI Summary (BETA) – Actionable Insights at a Glance

Tired of browsing through dozens or even hundreds of feedback responses and reviews?

Good news! You don’t have to do it anymore!

Introducing Trustmary’s AI summary. Get an overview of all your customer feedback and some actionable insights for improving customer experience.

This new feature is currently in BETA and available for all paid users who have access to Reporting.

If you don’t have access to the Reporting and AI summary, send us a message via live chat.

What is the AI Summary?

The AI Summary helps you make sense of large volumes of feedback instantly. Instead of reading through every single comment, you get a concise overview of what your customers are really saying.

Here’s what you get at a glance:

• 💬 Overall sentiment: Understand how customers feel about your business (positive, neutral, or negative)
• 🧩 Categorized feedback: See the key themes across positive, neutral, and negative comments
• 💡 Actionable suggestions: Get practical tips to improve customer experience, straight from the voice of your customers

Why it matters

Digging through hundreds of survey responses can be overwhelming. With the AI Summary, you can:

• Spot trends in feedback without spending hours reading
• React to customer pain points faster
• Focus your energy where it matters most

It’s like having a smart assistant who reads everything and tells you what needs your attention 👀

Still in BETA – Try It Out!

This feature is currently in BETA, which means we’re actively improving it based on your feedback. It’s already available in paid plans, so if you’re a subscriber, you can start using it right away.

📍Just create a new report and look for the AI Summary section to add to it.

Go to Trustmary ->

We’d love your feedback!

Have thoughts, suggestions, or ideas for improvement? Since the feature is in BETA, your input helps shape its future. Drop us a message through in-app chat or email—we’re all ears! 👂