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Grow with customer feedback and reviews
Travel and tourism companies must keep a good reputation and stand out in the competition.
This guide teaches you how to do it by:
- Managing customer experience with feedback
- Generating positive word-of-mouth to attract new customers
- Improving your reputation to build trust with potential customers
- Automating the whole process
Trusted by customers from over 80 countries
Key takeaways from the guide
Improve your reputation
We’ll start by testing your online reputation and learning how potential guests currently see your company. You will learn how to improve your brand’s reputation.
Manage customer experience
Satisfied customers bring in more revenue and recommend your business to others. Learn how to manage customer experience with feedback to keep your customers happy.
Attract new customers
Recommendations from previous customers are the best marketing tool. Learn how to use recommendations and reviews in the online world to attract more customers.
Optimize feedback processes
Even if you already know how to collect feedback and reviews, we tackle some common problems and how to overcome them.
Case story: €40,000 worth of contact requests with reviews
Our customer Vanajanlinna Group was able to generate €40,000 worth of potential sales through their website in just two months – by showcasing reviews!
Want to copy their strategy and get similar results?
Imagine if every other satisfied customer brought in one new customer for your company!
You can reach this dream scenario by listening to your customers, improving customer experience, and letting happy customers advocate for you. We have developed a system that helps you do that – automatically. Download our guide for travel and tourism companies that want to start getting more customers with the help of feedback and reviews.
Here’s what others say about Trustmary
Frequently asked questions
This guide is for people who represent companies in the travel, tourism, and hospitality industry. Hotels, holiday apartments, resorts, travel agencies, recreational and entertainment services, guided tour providers, and many more organizations benefit from the teachings of the guide. The prerequisite is that you are interested in customer experience, want to become more customer-centric, and are willing to let customers advocate for you.
You will first assess your current online reputation, and then learn the best strategies to improve it. It all starts with a great customer experience, so we will teach you how to manage it effectively with customer feedback. Next, you will learn how to use your happy customers’ experiences as your greatest marketing asset. Lastly, we will give you step-by-step instructions on running an effective feedback and review management strategy.
Travel and tourism companies are fairly aware of the importance of customer reviews and feedback. However, there are challenges like:
- Ineffective methods of collecting feedback and reviews
- Putting customer insights into action
- Difficulty managing and responding to all reviews
- Receiving many fake and unnecessarily negative reviews
- Not utilizing reviews as much as they could
The guide will tell you how you can overcome these challenges with the help of the right tool.
You will receive a link to download the free guide, and it is also sent to your given email address. We encourage you to book a meeting with our expert and implement the guide’s teachings. We also encourage you to start a free trial with the Trustmary App. We can help you set up automated feedback collection and review showcasing process. By booking a meeting, you can also unlock Trustmary features worth $100.
However, you are not obligated to the meeting or to sign up for Trustmary. You will walk out with more knowledge!