The Best Feedback Software for Kitchen Renovators and Remodelers

Kitchen renovation is one of the most emotionally charged and high-investment services homeowners buy. Every project is unique, every client has strong expectations, and one bad experience can cost future referrals.

Moreover, only 8% of customers in the home improvement industry have their expectations fulfilled. Needless to say, companies overestimate this number because they don't know what customers really think.

That’s why choosing the right feedback software is critical for kitchen renovators and remodelers.

The best tools help you understand your clients, improve project workflows, and turn satisfied customers into public advocates.

Trustmary stands out as the best feedback software for kitchen renovation businesses because it combines effortless feedback collection, powerful reporting, and automated review publishing in one simple platform.

Let's see all the reasons why you should choose Trustmary as a kitchen renovator or remodeler.

1. Experience and Insights on the Construction and Renovation Field

Trustmary wasn’t built in a vacuum.

Our founders and employees include professionals not only from marketing and business, but also from construction and home improvement, so they understand exactly how service businesses like yours operate. The product is designed to work in the real world where you juggle multiple projects, subcontractors, and demanding clients.

Over the years, we have helped companies from various industries, and realized that we can best help home improvement companies, including kitchen renovation companies. Many businesses like yours have used Trustmary to collect structured customer feedback, identify improvement areas, and publish glowing reviews that drive new business.

Here are some case studies from the home improvement industry:

• Elega: 14% More Leads with Longer Reviews (Kitchen remodeling)
• Hohdepinnoitus: Customer Insight at the Heart of Growth (Bathroom renovation)
• Balkonser: Turning NPS Data to Better Decisions and Growth (Balcony repair and renovation)

2. Project-Based Feedback Collection Automatically

Kitchen remodeling projects are one-off jobs that require precision and communication. Trustmary’s automation makes feedback collection easy and consistent:

• Automatic feedback requests are sent when a project is marked as complete in your system.
• Each survey is linked to a specific project or team, so you know exactly which job the feedback concerns.
• Customers can also add photos and comments, creating authentic testimonials that showcase your craftsmanship.

This approach ensures every finished project becomes a valuable data point—and a marketing opportunity.

3. Integrations with Relevant Software

Trustmary integrates seamlessly with the tools you already use, including popular ERPs and CRMs in the construction and remodeling industry.

You can automatically trigger surveys or review requests when:

• An invoice is paid
• A project is closed
• A task is marked complete in your system

This means no extra manual work, and every customer gets a timely request for feedback while the experience is still fresh.

4. Surveys Encourage a High Response Rate

Collecting customer feedback shouldn’t be a struggle. Trustmary collects three important data points at one go: measurable customer satisfaction (like NPS), open feedback for insights, and a public review. The surveys are designed to be short, mobile-friendly, and personalized, leading to exceptionally high response rates.

Typically:

• 20–30% of customers leave feedback
• Out of those, around 30% also leave a public review

That’s a steady stream of valuable insights and fresh testimonials to fuel your marketing.

5. Customer Experience Insights with AI-Driven Reports

Once feedback starts coming in, Trustmary’s AI turns it into practical insights you can act on immediately.

You get:

• Real-time customer satisfaction trends and NPS scores
• Automatic AI summaries of feedback to spot recurring themes
• Action tips on what to improve next
• Customizable reports to share with your team or partners

Instead of manually reading through every comment, you’ll instantly know what’s going well and what needs your attention.

6. Team and Subcontractor Accountability

Every remodeling project depends on teamwork. Trustmary helps you understand how each person or team contributes to customer satisfaction.

You can:

• View feedback by project manager, installer, or subcontractor
• Recognize top performers and reward them
• Identify who might need additional support or training

With this transparency, you can maintain high standards across all projects and deliver a consistent experience every time.

7. Get Social Proof on Top of Feedback

Feedback alone is valuable, but Trustmary takes it one step further by helping you turn feedback into social proof.

With just a few clicks, you can:

• Convert testimonials into review widgets for your website
• Highlight before-and-after photos alongside customer quotes
• Automatically showcase your average rating and best reviews

No follow-ups for review collection, clear consent management, and compliance with GDPR.

8. Easy Google Review Collection

Google reviews are essential for local businesses like kitchen remodelers. Trustmary makes the process effortless for your clients and your team:

• Provide a one-click Google review link after feedback is collected
• Use automatic follow-ups to remind customers who haven’t left a review
• Sync your Google reviews directly into Trustmary, so everything’s visible in one place

This helps your business stand out in local searches and ensures every happy client can easily share their experience.

Statistics on Kitchen Company Google Reviews

1. Kitchen Remodelers

• Companies analyzed: 3,854
• Average rating: 4.7 (highest among the three categories)
• Average number of reviews per company: 26
• Total reviews: 101,473 (largest total)

Review distribution (average per company):

• 1-star: 1.85
• 2-star: 0.37
• 3-star: 0.49
• 4-star: 1.4
• 5-star: 22.23

Extremes:

• Maximum number of 5-star reviews: 598
• Maximum number of 1-star reviews: 119
• Minimum number of 1-star reviews: 0

Insight: Kitchen remodelers have the strongest customer satisfaction, with a dominant share of 5-star ratings and relatively few negative reviews.

2. Kitchen Furniture Stores

• Companies analyzed: 1,810
• Average rating: 4.58
• Average number of reviews per company: 26
• Total reviews: 47,403

Review distribution (average per company):

• 1-star: 1.65
• 2-star: 0.42
• 3-star: 0.81
• 4-star: 2.56
• 5-star: 20.75

Extremes:

• Maximum number of 5-star reviews: 603
• Maximum number of 1-star reviews: 38
• Minimum number of 1-star reviews: 0

Insight: Kitchen furniture stores maintain a solid reputation, though they show a slightly higher proportion of mid-range reviews (3–4 stars) compared to remodelers.

3. Kitchen Supply Stores

• Companies analyzed: 1,050
• Average rating: 4.56 (lowest of the three, but still strong)
• Average number of reviews per company: 31 (highest review activity per business)
• Total reviews: 33,014

Review distribution (average per company):

• 1-star: 1.8
• 2-star: 0.46
• 3-star: 1.06
• 4-star: 3.44
• 5-star: 24.69

Extremes:

• Maximum number of 5-star reviews: 2,080 (highest among all)
• Maximum number of 1-star reviews: 257
• Minimum number of 1-star reviews: 0

Insight: Kitchen supply stores attract a higher volume of feedback, suggesting active engagement, though they also receive more varied ratings.

Summarizing Differences in Google Reviews between Kitchen Industries

Kitchen remodelers, kitchen furniture stores, and kitchen supply stores all enjoy strong customer satisfaction, but their review patterns reveal notable differences.

Kitchen remodelers stand out as the best-rated category, with an impressive average rating of 4.7 across 3,854 companies. They also have the largest total review volume, exceeding 100,000 reviews. Most of their feedback consists of 5-star reviews, while the share of negative ratings remains low. This suggests that customers are generally very pleased with remodeling services and tend to share highly positive experiences.

Kitchen furniture stores maintain a solid reputation with an average rating of 4.58 across 1,810 companies. They receive a similar average number of reviews per business as remodelers but show a slightly higher proportion of mid-range reviews. This indicates that while customers are largely satisfied, experiences may vary more, perhaps due to differences in product quality or service consistency between retailers.

Kitchen supply stores, with 1,050 companies analyzed, have the lowest average rating among the three categories at 4.56, but they attract the highest review activity per company, averaging 31 reviews each. They also show the widest range of outcomes: some stores have over 2,000 five-star reviews, while others gather a relatively large number of one-star ratings. This mix suggests that supply stores engage a broad customer base with varying satisfaction levels, reflecting both strong loyalty and critical feedback.

Overall, kitchen remodelers lead in customer satisfaction and consistency, kitchen furniture stores perform well but with more variation, and kitchen supply stores demonstrate high.

How do you stack up against local competition? Use our UK review analyser to find out!

9. Get 20% More Leads from Your Website

Before homeowners contact you, they want proof that you deliver quality results.

Trustmary helps you display that proof beautifully on your website.

You can add:

• Dynamic review sections that update automatically
• Carousel widgets for testimonials and project-specific quotes
• Star ratings and trust badges to every page

This turns your site into a high-converting sales tool that reassures potential clients and shortens their decision-making process.

Additionally, you can improve search engine rankings, increase visibility in AI tools, and share authentic reviews on social media and other marketing channels.

Ready to Boost Your Business with Feedback?

If you’re a kitchen renovator or remodeler looking to grow your business, streamline client feedback, and showcase your best work—Trustmary is the tool built for you.

Start turning satisfied customers into promoters and discover how feedback can drive growth.

Book a meeting with Trustmary today to see how it can fit into your workflow.