Review Reports: Powerful Insights from Your Customer Reviews

Tired of manually tracking your review performance across platforms?

Now you don’t have to!

Introducing Review Reports in Trustmary – a smart and visual way to track, understand, and act on your customer reviews.

This feature is now live and currently included in all paid plans that have access to Reporting.

If you don’t see it in your account yet, just reach out via live chat, and we’ll help you set it up.

What are Review Reports?

Review Reports give you a clear, visual snapshot of your online reviews over time. Perfect for understanding trends, identifying issues early, and celebrating what’s working.

Here’s what you’ll see:

📊 Star ratings and averages: Know how you’re performing at a glance.
📈 Trends over a certain time period: Visualize how ratings have changed over time.
🌍 Review source breakdown: See exactly where your reviews are coming from (e.g., Google, Trustmary, etc.)
🧠 AI-powered summaries: Let the AI surface key takeaways so you don’t have to read every single comment.

Why it matters

You work hard for great reviews – now make them work for you.

With Review Reports, you can:

🔍 Spot patterns and track performance over time
⚡ React to dips or spikes in ratings faster
🎯 Focus your efforts where they’ll have the biggest impact

No more guesswork. Just insights.

Combine Reviews and Feedback

Want to see all your customer voices in one place? You can.

🧩 Choose to combine both public reviews and private feedback into a single report.
⭐ Select which star ratings to show – from reviews, feedback, or both.
💬 Use AI summaries to highlight trends across all response types.

Whether it’s a 5-star review or a quick survey comment, you get the full picture in one place.

Try It Out!

Review Reports are a new feature, and we’re still polishing and improving the feature.

✅ If you already have access to Reporting, head to your dashboard and create a new report.
🔧 Keep in mind: Some minor bugs are still being resolved – but fixes are on the way.

Go to Trustmary ->

We’d love your feedback!

Your thoughts and suggestions help shape the final version.

See something you’d like improved? Got a feature idea? We’re all ears. Drop us a message in the in-app chat or send us an email! 👂

Join a webinar: Review analyzing and monitoring

Want to learn how to use review reports effectively?

Reveal the insights hiding in the reviews.

Join us for a product webinar on April 15th, 2025 at 4pm EEST.

Trustmary’s Chief Product Officer Arttu Haho will tell you how you can best use the review reports to your advantage.