Hanna Meiners

Every customer has the right to:

• Access unbiased, recent, and reliable information about a business
• Trust that reviews are authentic and truthful
• See genuine experiences and feedback from other customers
• Share own experiences to help others make informed decisions

Every business has the right to:

• Showcase their real state of customer experience
• Learn from and correct failures
• Be reviewed fairly
• Use effective tools to improve customer experience continuously

Can businesses remove reviews?

Businesses cannot remove genuine reviews. They can request a review to be checked if it violates our terms of service (e.g. contains personal attacks or is clearly false). All requests are handled impartially.

Trustmary's commitment to fairness

Trustmary is an impartial service. We do not help businesses manipulate their reviews. Our goal is to provide reliable and transparent information about customer experiences.