Affordable Medallia Alternative:
Trustmary
Want to show your customer and employee experience to the world? Medallia users can only benefit from feedback internally. Trustmary helps you build trust while improving customer experience.
Trustmary is better suited for smaller teams that want to improve customer experience but can’t commit to enterprise solutions like Medallia.
- Measure customer satisfaction (NPS, CSAT, star rating).
- Analyze trends and customer insights.
- Collect open feedback and turn it into reviews.
- Showcase reviews to build trust.
Key differences between Medallia and Trustmary
Trustmary
- Collect, manage, and showcase customer feedback.
- One workflow to measure customer satisfaction, get feedback, and collect reviews.
- Add customer reviews and testimonials to your website, social media, search engines, AI tools, and other channels to build trust.
- Attract new customers with authentic social proof.
- Easy-to-use, lightweight solution compared to Medallia.
- Transparent pricing, suitable for smaller teams as well.
- Best suited for service businesses (B2B and B2C), agencies, local businesses, and SaaS.
Medallia
- Customer experience and employee experience management software.
- For organizations that have complex, multi-touchpoint customer journeys.
- Includes digital experience analytics tools like heatmaps and session recordings.
- Best suited for large enterprises, like airlines, hotel chains, banks, and large retailers.
- High custom pricing.
- Complex and customizable setup.
Trustmary is three tools in one: a customer feedback tool, a review collection tool, and a social proof plugin for your website.
Similarities between Trustmary and Medallia
- NPS and CSAT to measure customer experience.
- Multi-channel feedback surveys.
- Automating customer feedback collection.
- Integrations with CRMs and collaboration platforms.
- A reporting dashboard for analyzing customer insights.
Here’s what customers say about Trustmary
P.S. This widget is done with Trustmary.
Why you need to share customer feedback
Most team settle with analyzing customer feedback internally.
Think bigger. Use feedback in marketing to build trust and attract new customers.
Build trust
By sharing feedback transparently, you build trust with your potential customers.
Social proof
Previous customers’ positive experiences encourage people to do business with you.
More sales
Showcasing customer reviews helps you get more leads and customers from your website.
Compare Trustmary and Medallia
See for yourself why Trustmary is the best affordable Medallia alternative.
Trustmary | Medallia | |
Price | Starting from $5/month | Hidden/Custom |
Freemium | Yes (Includes 5 monthly responses) | – |
Turn feedback into reviews | Yes | No |
Show feedback on website | Yes | No |
Video testimonials | Yes | No |
Monthly billing | Yes | – |
Users | Unlimited | – |
Automate your whole feedback and review process
Once you set up your Trustmary workflow, all of this can be done automatically.
Turn feedback into reviews with a 3-in-1 survey
- Measure customer satisfaction: NPS, CSAT, star rating.
- Collect open feedback.
- Get reviews from happy customers.
- Reach customers at the right time and in the right channels.
Showcase feedback on your website
- Add testimonials and reviews to your website.
- Share your live NPS score.
- Import reviews from third-party review sites.
Attract new customers
- Increase website conversions by 20% on average.
- Keep up a great online reputation.
- Get more visibility in search engines.
Turn feedback into actionable insights
- Analyze feedback and follow customer satisfaction trends.
- Create custom reports that reveal important insights.
- Share reports with stakeholders.
Are you ready to transform the way you use feedback?
Key features
Ready-to-go surveys
Your survey is automatically branded and optimized for a high response rate. Just choose how you want to send it.
Stylish widget designs
Sleek, modern, and fast–loading review widgets that fit your website and brand seamlessly.
Sending options
Send surveys via email, direct link, QR code, or website embed, and reach customers where they are.
Integrations
Connect Trustmary with your other daily tools like CRM to create more precise automation flows.
Personal help
We offer real human customer support to help with any questions or problems with the software.
Shall we start?
You can use Trustmary for free as long as you want. Get started in minutes and send your first feedback survey.
Or book a demo and we will show you how it’s done.
FAQ
Reviews build trust and help you get more leads and customers from your website. The power of reviews is based on the social proof effect that makes people follow other people’s behavior.
Trustmary is one of the few tools that can effectively manage customer experience and feedback, while also putting the feedback into use on your website.
Not only will you stay on your customers’ pulse, but you also let your happy customers advocate for you, and attract new customers.
Medallia is an enterprise-level solution for managing customer experience, and is best suited for companies that have complex customer journeys. It offers advanced customer experience analytics from simple feedback surveys to heatmaps and employee lifecycle feedback.
Trustmary is focused on customer feedback and reviews. On top of collecting and analyzing customer feedback, it turns feedback into authentic social proof that improves trust and attracts customers. It’s the best choice for service-based organizations that want to take customer experience seriously but don’t need complex CXM solutions. Companies in home improvement, travel, professional services, and local businesses benefit from Trustmary’s lightweight solution.
You can sign up for free and use the freemium plan for as long as you want.
If you want, you can send your first feedback and review collection survey in just a couple of minutes, and add the reviews to your website as soon as you get the first reviews.