
Petteri Puumala
Petteri Puumala works as a Customer Retention Manager at Trustmary. He is especially knowledgeable on integrations and automations, and has helped dozens of businesses build automatic feedback and review collection processes.
28 articles publishedLinkedIn


03/11/2025
Is Your Review and Feedback Process Top 1% Material?


07/10/2025
Plumbing Computer Software: Automate and Simplify Operations


25/09/2025
Trust Signals: What They Are & Why They Matter


17/09/2025
The Small Business Guide To Customer Success Management


15/07/2025
Customer Feedback Strategies for Business Growth


01/07/2025
Customer Review Analysis: Basics Explained


24/03/2025
Analysis: Integrations Boost Feedback Collection by 67%


06/08/2024
Best Feedback Form Practices for Hotels (+Template)


02/08/2024
Send Surveys with Mailchimp: 2 Different Methods


25/07/2024
How Real Estate Surveys Enhance Client Satisfaction


14/07/2024
HubSpot NPS: Automate it With Trustmary


06/07/2024
Top Customer Survey Tools for Business Insights


23/06/2024
Survey Data Analysis Made Easy


13/02/2023
100+ Customer Satisfaction Survey Questions to Copy


24/06/2022
3 Templates for Customer Satisfaction Questionnaires


20/06/2022
Create A Customer Satisfaction Survey: 11 Things to Consider


10/06/2022
The Best Survey Builder for Collecting Customer Feedback


21/04/2022
7 Top Reasons Websites with Customer Reviews Outperform Others


31/03/2022
Best Practices for Customer Satisfaction Surveys - 5 steps


25/03/2022
HubSpot Video Testimonials: Automatically


20/01/2022
Net Promoter Score by Industry - NPS Industry Averages


04/12/2020
10 Best CSAT Software for Measuring Customer Satisfaction


10/02/2020