Making Customer Experience Visible to Everyone
True customer voice should be universally accessible, empowering both businesses and customers to grow together.
Every business has the right to:
- •Learn from and correct failures
- •Be reviewed fairly
- •Use effective tools to improve customer experience
- •Showcase its strengths
Every customer has the right to:
- •Trust that reviews are authentic and truthful
- •Access unbiased, recent, and reliable information
- •See genuine experiences from other customers
- •Share own experiences to help others
Can businesses remove reviews?
Businesses cannot remove legitimate reviews. Businesses may request review of a review if it violates our terms (e.g., personal attacks or clearly false). All requests are handled impartially.
Trustmary's commitment to fairness
Trustmary is an impartial service. We do not help businesses manipulate their reviews. Our goal is to provide reliable and transparent information about customer experiences.