Surety First Insurance Services, Inc.
Surety First Insurance Services, Inc.
Verified profile

Surety First Insurance Services, Inc. Reviews

+19166736906
Folsom, California, United States

What is Surety First Insurance Services, Inc. and what does Surety First Insurance Services, Inc. do?

AI generated

Surety First Insurance Services handles surety bonds and insurance coverage for construction contractors across the western United States. Since 2006, the operation has focused on addressing licensing, regulatory compliance, and risk management requirements that contractors face when securing permits, bidding on projects, or operating within state regulations.

The service line includes contractor license bonds, California LLC employee/worker bonds, general liability insurance, performance and payment bonds, and workers' compensation insurance. Clients access the online bonding platform to request quotes, submit applications, and receive digital bond documents. Staff members guide contractors through license requirements, file bonds with state agencies, and coordinate coverage across multiple bond types and insurance policies needed for compliance.

Trustmary Score

How likely is Surety First Insurance Services, Inc. to deliver a positive customer experience right now?

SATISFACTION
92 %
SUCCESS CONFIDENCE
96 %
FRESHNESS AND VOLUME
94 %

Surety First Insurance Services, Inc. Trustmary Score is 90/100. It is based on 94 ratings (feedback or review) across 3 review platforms (Google, Trustmary and Yelp) and customer feedback system of the company. Satisfaction shows the average level, success confidence shows how reliably it is reached, and freshness and volume tell whether the score can be trusted right now.

Trustmary Score over timeThe score as the profile showed it each week. A dashed line means no score was shown because there was not enough data.
Trustmary Score over time
23/02/202690
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08/06/202683
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20/07/202683
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07/09/202688
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28/09/202689
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12/10/202690
19/10/202690
26/10/202690
02/11/202690
How Trustmary Score is calculated
i

Trustmary Score is an overall assessment of a company's customer experience on a scale of 0–100. It is calculated by combining data from multiple reliable sources through three main components:

The score is based on feedback and reviews from the last 24 months. The more recent the feedback, the more it affects the score.

SATISFACTION

Satisfaction tells how satisfied customers are on average. Recent ratings weigh more than old ones. The average rating of Surety First Insurance Services, Inc. over the last 24 months is 4.8, based on 94 ratings (feedback or review), of which 77 are identified.

4.8
average rating (1–5)
94
ratings in 24 months
A verified respondent means a response where at least the respondent's email address has been identified.
77
Identified respondents

SUCCESS CONFIDENCE

Success confidence tells how consistently the company succeeds. Poor ratings lower the figure even when the average is good. Of the people who rated Surety First Insurance Services, Inc., 94.7 % are satisfied (a positive or neutral rating) and 5.3 % are dissatisfied.

A rating of at least 80 % of the scale maximum: NPS 8–10, stars and CSAT 4–5.
94.7 %
Positive
A rating in between: NPS 5–7, stars and CSAT 3.
0 %
Neutral
A rating in the lowest 40 % of the scale: NPS 0–4, stars and CSAT 1–2.
5.3 %
Negative

FRESHNESS AND VOLUME

Freshness and Volume tell whether the score can be trusted right now meaning if there are enough ratings, and if they are still coming in. Full points are common in this section when the company has enough recent data to evaluate. Days since the newest rating: 11. Ratings in the last 3 months: 28.

11
days since the newest rating
2
ratings in the last month
28
ratings in the last 3 months

What customers say

AI generated

Contractors have documented same-day bond completions, rapid representative callbacks, licensing requirement explanations, and direct state agency filing assistance across the twelve-year period. Digital account access and advance renewal notifications have grown more prominent after 2021, while isolated concerns including one delayed March 2026 renewal document delivery, mid-2026 phone availability gaps, one May 2026 billing issue, and two individual price observations have surfaced within the broader documentation record.

Key Trends

AI generated

Same-day bond completion has been documented steadily across the twelve-year review period from 2014 through 2026, with approximately 70 percent of recorded transactions having been finalized within minutes or hours, and descriptors such as "within minutes," "same day," and "next morning" having appeared consistently rather than increasing or decreasing during any particular timeframe.

Website navigation and digital account references have grown more prominent after 2021, with online platform ease, instant document access, and profile-based transaction completions having represented a larger share of 2024–2026 submissions compared to 2014–2020 entries, when phone and email interaction descriptions had dominated recorded documentation.

Renewal transaction mentions have increased in post-2020 submissions, having constituted approximately 20–25 percent of recent entries compared to under 10 percent before 2018, and advance expiration notifications with streamlined no-paperwork processes have appeared more consistently in later-year documentation.

Cost advantage observations have constituted roughly one-third of documented entries between 2015 and 2023, with reported savings ranging from several hundred to over one thousand dollars compared to alternative sources, though this theme has appeared less frequently after 2023 as transaction speed and process observations have grown more prominent in contractor submissions.

Where Surety First Insurance Services, Inc. excels

AI generated

94% of feedback is positive

Representatives have called contractors within minutes or hours of online quote requests, have left voice messages followed by detailed emails, and have maintained contact throughout transactions without contractors needing to initiate repeated follow-up.
First-time contractors and business owners have received explanations of California licensing requirements, bond type identification for CSLB compliance, and step-by-step guidance through application forms during phone conversations or while completing online documents.
Staff members have filed bonds directly with the Contractors State License Board, have confirmed active license status by the next business day, and have sent bond information to state agencies without contractors handling submission tasks.
Renewal contacts have arrived weeks in advance of expiration dates, with phone renewals completed in approximately five minutes and instant document access provided through online account profiles, eliminating paperwork requirements.
Representatives have assisted contractors encountering mistakes or billing issues, have offered to follow up the next day with status updates, and have contacted contractors during delays to provide information without waiting for contractor inquiries.

Where Surety First Insurance Services, Inc. can improve

AI generated

4% of feedback is negative · Isolated remarks. Most feedback is positive or neutral.

  • One renewal bond document had been delivered more than three weeks after its March 2026 paid renewal date, having expired on March 10, 2026, while the contractor had paid in advance of the due date.
  • One mid-2026 phone contact attempt had resulted in two unsuccessful calls, with a representative having been reached on the second attempt but having stated that no one had been available to assist via phone, prompting the contractor to complete the transaction online.
  • One May 2026 billing issue had occurred in which a contractor had been charged for a full year after purchasing a plan that did not match the intended coverage, and had requested a call for assistance but had received an email instructing a full refund and repurchase instead.
  • Isolated price observations had surfaced, with one contractor in early August 2026 having noted continued price increases, and one March 2026 quote for a general contractor bond having reached $3,500 per year compared to a $650 alternative secured elsewhere.

How Surety First Insurance Services, Inc. collects feedback

Surety First Insurance Services, Inc. collects customer feedback and reviews manually on Trustmary, Google and Yelp. Feedback and reviews are collected after purchase. Customers are reached via email. The primary customer satisfaction metric is star ratings.

Manual feedback

Manual reviews

Email surveys

Star rating

After purchase

Trustmary, Google, Yelp

4.9/5

Recent reviews

Customers have reviewed Surety First Insurance Services, Inc. publicly 68 times in the last 24 months and 157 times in total.

128
2
0
1
0
Verified

was insured immediately

J
JOSE LUIS ROBLES
25.9.2026
Verified

Process was nice and easy. Communication was on point.

JACOB MANRIQUEZ
JACOB MANRIQUEZAntioch
23.9.2026
Verified

You completed what you promised.

D
DAVID BRUCE DIXON
17.9.2026
90/100

Can you trust Surety First Insurance Services, Inc.?

Surety First Insurance Services, Inc. Trustmary Score is 90/100. It is based on 94 ratings (feedback or review) across 3 review platforms (Google, Trustmary and Yelp) and customer feedback system of the company.

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