What is Stitch AI and what does Stitch AI do?
Stitch AI offers a business communication platform built atop the WhatsApp Business Platform. Its offerings include a shared WhatsApp team inbox, automated workflows powered by AI, a chatbot-style virtual assistant, and integrations like Voice‑to‑WhatsApp, Lead‑to‑WhatsApp, Click‑to‑WhatsApp, and Web‑to‑WhatsApp for seamless messaging across different channels. The company also developed msgboxx, a shared inbox solution that enables multiple users to manage conversations from a single WhatsApp number via browser, mobile app, or Chrome extension.
Stitch AI serves businesses aiming to centralize and streamline customer communication through WhatsApp—particularly sectors such as estate and letting agents, recruiters, and other B2C industries. It operates from the United Kingdom and supports multi-user, GDPR-compliant messaging workflows, integrating messaging data into CRM systems and enhancing team collaboration across locations.
Trustmary Score
How likely is Stitch AI to deliver a positive customer experience right now?
Stitch AI Trustmary Score is 56/100. It is based on 40 ratings (feedback or review) across 3 review platforms (Trustmary, Google and G2) and customer feedback system of the company. Satisfaction shows the average level, success confidence shows how reliably it is reached, and freshness and volume tell whether the score can be trusted right now.
| 21/09/2026 | 70 |
|---|---|
| 28/09/2026 | 58 |
| 05/10/2026 | 58 |
| 12/10/2026 | 58 |
| 19/10/2026 | 57 |
| 26/10/2026 | 56 |
| 02/11/2026 | 56 |
How Trustmary Score is calculated
Trustmary Score is an overall assessment of a company's customer experience on a scale of 0–100. It is calculated by combining data from multiple reliable sources through three main components:
The score is based on feedback and reviews from the last 24 months. The more recent the feedback, the more it affects the score.
SATISFACTION
Satisfaction tells how satisfied customers are on average. Recent ratings weigh more than old ones. The average rating of Stitch AI over the last 24 months is 4, based on 40 ratings (feedback or review), of which 31 are identified.
SUCCESS CONFIDENCE
Success confidence tells how consistently the company succeeds. Poor ratings lower the figure even when the average is good. Of the people who rated Stitch AI, 80 % are satisfied (a positive or neutral rating) and 20 % are dissatisfied.
FRESHNESS AND VOLUME
Freshness and Volume tell whether the score can be trusted right now meaning if there are enough ratings, and if they are still coming in. Full points are common in this section when the company has enough recent data to evaluate. Days since the newest rating: 31. Ratings in the last 3 months: 37.
What customers say
Feedback had consistently highlighted immediate lead notifications, straightforward navigation, and direct intervention during Meta account incidents, though sentiment had split between users relying on the messaging system daily and those who had encountered performance constraints at higher message volumes. Platform speed had degraded when managing 100+ concurrent chats, and message-editing capabilities had remained absent throughout the period under review, whilst notification delays and intermittent logouts had been reported alongside functional gaps in text correction and contact-saving workflows.
Key Trends
Feedback collection had accelerated sharply in September 2026, with 32 responses recorded within 30 days compared to only 3 responses in the preceding twelve months, representing a substantial shift in data-gathering activity.
Performance constraints under high message volumes had emerged as a recurring observation, with multiple users reporting that the platform had slowed when managing 100+ concurrent chats and that chat-count updates had required several manual refreshes to display accurately.
Missing message-editing and text-correction capabilities had been highlighted consistently throughout the review period, with users noting the absence of sent-message editing, deletion, spell-checking, and auto-correct features as functional gaps.
Direct intervention during Meta account restrictions had been mentioned across several responses, though one late-2025 entry had noted a perceived lack of follow-through during onboarding complications.
Where Stitch AI excels
62% of feedback is positive
Where Stitch AI can improve
17% of feedback is negative
The platform had become slower and had lagged when inboxes contained 100+ concurrent chats, and chat-count updates had required multiple manual refreshes to display accurately.
A login failure had prevented access to incoming messages after the first message had been sent, leaving replies unviewable.
The mobile app had lacked user-friendliness compared to the overall platform concept.
Message editing, deletion, spell-checking, and auto-correct capabilities had been absent, and the system had required dialling codes to be added manually each time when saving contacts.
Notification delays had been reported, with some alerts coming through with a substantial lag, and the platform had logged users out intermittently.
How Stitch AI collects feedback
Stitch AI collects customer feedback and reviews automatically on Trustmary, Google and G2. Feedback and reviews are collected during service. Customers are reached via email. The primary customer satisfaction metric is NPS.
Automatic feedback
Automatic reviews
Email surveys
NPS surveys
During service
Trustmary, Google, G2
Recent reviews
Customers have reviewed Stitch AI publicly 20 times in the last 24 months and 43 times in total.
The system works well and does exactly what is expected. Paul is great to work with and always quick to support!
Great user friendly App/System. Also good customer support from the team!
Easy to communicate and I like the preset buttons and automated responses
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