What is Nexetic Oy and what does Nexetic Oy do?
Nexetic provides automated backup solutions for Microsoft cloud environments. It offers a backup service for Microsoft 365—including Exchange Online, OneDrive for Business, SharePoint Online, Teams, Planner, and OneNote—and a dedicated backup service for Entra ID, covering over 50 object types such as users, groups, app registrations, conditional access policies, device configurations, and audit logs. All backup data is stored within the European Union, meeting ISO 27001, SOC 2, and GDPR compliance standards.
Nexetic serves organizations across Europe, including enterprises, public-sector bodies, small and mid-sized businesses, and managed service providers through more than 500 channel partners. The company is headquartered in Espoo, Finland, and enables customers to initiate backups and recover data via a simple portal setup with Microsoft Graph integration—allowing rapid deployment and streamlined operations. Customers can engage directly with Nexetic or through certified partners, and public-sector clients benefit from country-specific data residency and capacity-based procurement options.
Trustmary Score
How likely is Nexetic Oy to deliver a positive customer experience right now?
Nexetic Oy Trustmary Score is 66/100. It is based on 29 ratings (feedback or review) across 1 review platforms (Trustmary) and customer feedback system of the company. Satisfaction shows the average level, success confidence shows how reliably it is reached, and freshness and volume tell whether the score can be trusted right now.
| 15/06/2026 | 77 |
|---|---|
| 22/06/2026 | 76 |
| 29/06/2026 | 76 |
| 06/07/2026 | 75 |
| 13/07/2026 | 74 |
| 20/07/2026 | 73 |
| 27/07/2026 | 73 |
| 03/08/2026 | 72 |
| 10/08/2026 | 71 |
| 17/08/2026 | 71 |
| 24/08/2026 | 70 |
| 31/08/2026 | 69 |
| 07/09/2026 | 68 |
| 14/09/2026 | 68 |
| 21/09/2026 | 67 |
| 28/09/2026 | 67 |
| 05/10/2026 | 67 |
| 12/10/2026 | 66 |
| 19/10/2026 | 66 |
| 26/10/2026 | 66 |
| 02/11/2026 | 66 |
How Trustmary Score is calculated
Trustmary Score is an overall assessment of a company's customer experience on a scale of 0–100. It is calculated by combining data from multiple reliable sources through three main components:
The score is based on feedback and reviews from the last 24 months. The more recent the feedback, the more it affects the score.
SATISFACTION
Satisfaction tells how satisfied customers are on average. Recent ratings weigh more than old ones. The average rating of Nexetic Oy over the last 24 months is 4.4, based on 29 ratings (feedback or review), of which 28 are identified.
SUCCESS CONFIDENCE
Success confidence tells how consistently the company succeeds. Poor ratings lower the figure even when the average is good. Of the people who rated Nexetic Oy, 100 % are satisfied (a positive or neutral rating) and 0 % are dissatisfied.
FRESHNESS AND VOLUME
Freshness and Volume tell whether the score can be trusted right now meaning if there are enough ratings, and if they are still coming in. Full points are common in this section when the company has enough recent data to evaluate. Days since the newest rating: 186. Ratings in the last 3 months: 0.
What customers say
Feedback collected during the review period has shown that implementation ease, interface clarity, and support responsiveness have been central themes in the documented customer experience. Backup and restore operations have functioned without reported issues in testing according to several responses, and development suggestions have been addressed in a manner that customers have acknowledged. Notification management for individual file errors and error log visibility have been identified as areas where more control and improved portal access would have enhanced day-to-day operations, and support communication has occasionally required follow-up reminders.
Key Trends
Implementation ease and interface clarity have been recurring observations throughout the documented feedback, with multiple responses having mentioned straightforward onboarding and management across the reviewed period.
Support responsiveness has been noted consistently in customer responses, with quick reply times having been highlighted as a recurring positive element during the feedback collection timeframe.
Receptiveness to development input has been acknowledged in several responses, indicating that customer suggestions have been integrated into the solution over time.
Where Nexetic Oy excels
64% of feedback is positive
Where Nexetic Oy can improve
14% of feedback is negative
Error notifications for individual file backup issues have been reported as repetitive, with multiple alerts having been sent for the same file until the issue was resolved, and no adjustable parameters have been available to control notification frequency.
Error log visibility has been noted as limited, with customers having mentioned that reading error details directly from the portal would have been preferable to relying solely on email notifications.
Support communication has occasionally required follow-up reminders according to feedback from the reviewed period.
Customer service interactions have been characterized as template-based in one response, and the division of responsibilities between Nexetic and partner Tiera has been unclear in that same isolated case.
How Nexetic Oy collects feedback
Nexetic Oy collects customer feedback and reviews manually on Trustmary. Feedback and reviews are collected semi-annually. Customers are reached via email. The primary customer satisfaction metric is star ratings.
Manual feedback
Manual reviews
Email surveys
Star rating
Semi-annually
Trustmary
Recent reviews
Customers have reviewed Nexetic Oy publicly 6 times in the last 24 months and 28 times in total.
On average, the support works well, a few times have had to be reminded a little.
We have been your customer for about 4 months. We do not have a very long experience yet, but so far the experiences have been very good.
There has been no reproach in the functioning of the service.
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