What is Inderes and what does Inderes do?
Inderes operates at the interface between listed companies and the capital markets. Its business consists of three units: equity research, IR software and events.
The equity research unit produces independent analysis and investor-facing content on listed companies. The software unit provides IR tools that listed companies use to publish financial information, manage their investor communications and increase their visibility among investors. The events unit produces investor events such as earnings calls, capital markets days and Annual General Meetings, together with the technology to run them live and on demand. Inderes serves listed companies in the Nordics and the rest of Europe. Its services support listed companies' IR operations, investor communications and market visibility. Inderes operates through its digital platforms and does not maintain physical customer-facing locations.
Trustmary Score
How likely is Inderes to deliver a positive customer experience right now?
Inderes Trustmary Score is 91/100. It is based on 568 responses from private analyzed customer feedback. Satisfaction shows the average level, success confidence shows how reliably it is reached, and freshness and volume tell whether the score can be trusted right now.
| 31/08/2026 | 95 |
|---|---|
| 07/09/2026 | 95 |
| 14/09/2026 | 94 |
| 21/09/2026 | 94 |
| 28/09/2026 | 93 |
| 05/10/2026 | 93 |
| 12/10/2026 | 92 |
| 19/10/2026 | 92 |
| 26/10/2026 | 91 |
| 02/11/2026 | 91 |
How Trustmary Score is calculated
Trustmary Score is an overall assessment of a company's customer experience on a scale of 0–100. It is calculated by combining data from multiple reliable sources through three main components:
The score is based on feedback and reviews from the last 24 months. The more recent the feedback, the more it affects the score.
SATISFACTION
Satisfaction tells how satisfied customers are on average. Recent ratings weigh more than old ones. The average rating of Inderes over the last 24 months is 4.8, based on 568 ratings (feedback or review), of which 0 are identified.
SUCCESS CONFIDENCE
Success confidence tells how consistently the company succeeds. Poor ratings lower the figure even when the average is good. Of the people who rated Inderes, 99.3 % are satisfied (a positive or neutral rating) and 0.7 % are dissatisfied.
FRESHNESS AND VOLUME
Freshness and Volume tell whether the score can be trusted right now meaning if there are enough ratings, and if they are still coming in. Full points are common in this section when the company has enough recent data to evaluate. Days since the newest rating: 68. Ratings in the last 3 months: 24.
What customers say
Live broadcast streaming platforms have functioned without technical interruptions between 2020 and 2026, with transmissions proceeding as scheduled during earnings calls and investor events, while pre-event communication required client-initiated follow-up between 2020 and 2023, with booking confirmations, material deadlines, and briefing instructions not proactively delivered during busy production periods. Q&A telephone connection delays between conference call lines and presenters were reported more frequently during 2025 and early 2026 than in earlier years, though studio onsite personnel remained calm and accommodating when last-minute adjustments emerged immediately before broadcasts.
Key Trends
Pre-event coordination documentation and briefing material delivery became more frequently mentioned between 2020 and 2023, with requests for deadline timelines, login credentials, and technical specifications appearing in multiple responses during January–March peak periods, whereas similar observations were less common in feedback after mid-2023.
Q&A technical routing delays between telephone lines and presenters appeared as a recurring concern in quarterly earnings call feedback during 2025 and early 2026, with analysts and clients noting connection timing issues more often during this period than in responses from 2019 to 2024.
Studio-day preparation gaps emerged in isolated responses between 2020 and 2026, with observations about slide order, equipment readiness checks, and pre-broadcast speaker briefings appearing sporadically across the timeline rather than concentrating in a specific period.
Where Inderes excels
Where Inderes can improve
Pre-event communication and advance material preparation instructions required client-initiated follow-up in multiple instances between 2020 and 2023, with booking confirmations, login credentials, material deadlines, technical specifications, and speaker briefing details not proactively delivered during busy production periods.
Q&A telephone connection delays during quarterly earnings calls were reported more frequently during 2025 and early 2026, with questions taking longer to reach presenters from conference call lines than in earlier years.
Pre-broadcast preparation gaps appeared sporadically between 2020 and 2026, with presentation slides discovered in incorrect order, equipment readiness checks conducted shortly before go-live, and speaker orientation responsibilities occasionally compressed into final minutes before transmission.
Post-event recording delivery timelines extended beyond client expectations in isolated instances between 2020 and 2026, with requests made for faster file provision after broadcasts concluded.
How Inderes collects feedback
Inderes collects customer feedback and reviews automatically. Feedback and reviews are collected after service. Customers are reached via email. The primary customer satisfaction metric is NPS.
Automatic feedback
Automatic reviews
Email surveys
NPS surveys
After service
