What is HeiaHeia and what does HeiaHeia do?
HeiaHeia operates in the employee wellbeing space, serving multi-location workplaces and staff teams. The digital platform connects colleagues across different sites and helps individuals track their daily activity, whether during work hours or free time.
The service functions as a mobile and web application that logs physical activities, micro-actions, and daily steps. Users can connect over 1,000 wearable devices and applications to automatically sync their data. The platform includes team challenges, point systems, individual activity tracking, and social features that let colleagues view and encourage each other's activities.
Trustmary Score
How likely is HeiaHeia to deliver a positive customer experience right now?
HeiaHeia Trustmary Score is 81/100. It is based on 1150 ratings (feedback or review) across 3 review platforms (Trustmary, Google Play and Capterra) and customer feedback system of the company. Satisfaction shows the average level, success confidence shows how reliably it is reached, and freshness and volume tell whether the score can be trusted right now.
| 16/03/2026 | 74 |
|---|---|
| 23/03/2026 | 75 |
| 30/03/2026 | 74 |
| 06/04/2026 | 74 |
| 13/04/2026 | 75 |
| 20/04/2026 | 75 |
| 27/04/2026 | 75 |
| 04/05/2026 | 76 |
| 11/05/2026 | 76 |
| 18/05/2026 | 75 |
| 25/05/2026 | 75 |
| 01/06/2026 | 72 |
| 08/06/2026 | 72 |
| 15/06/2026 | 72 |
| 22/06/2026 | 72 |
| 29/06/2026 | 75 |
| 06/07/2026 | 75 |
| 13/07/2026 | 75 |
| 20/07/2026 | 74 |
| 27/07/2026 | 75 |
| 03/08/2026 | 75 |
| 10/08/2026 | 75 |
| 17/08/2026 | 75 |
| 24/08/2026 | 75 |
| 31/08/2026 | 75 |
| 07/09/2026 | 75 |
| 14/09/2026 | 75 |
| 21/09/2026 | 75 |
| 28/09/2026 | 74 |
| 05/10/2026 | 74 |
| 12/10/2026 | 74 |
| 19/10/2026 | 73 |
| 26/10/2026 | 81 |
| 02/11/2026 | 81 |
How Trustmary Score is calculated
Trustmary Score is an overall assessment of a company's customer experience on a scale of 0–100. It is calculated by combining data from multiple reliable sources through three main components:
The score is based on feedback and reviews from the last 24 months. The more recent the feedback, the more it affects the score.
SATISFACTION
Satisfaction tells how satisfied customers are on average. Recent ratings weigh more than old ones. The average rating of HeiaHeia over the last 24 months is 4.2, based on 1,150 ratings (feedback or review), of which 4 are identified.
SUCCESS CONFIDENCE
Success confidence tells how consistently the company succeeds. Poor ratings lower the figure even when the average is good. Of the people who rated HeiaHeia, 96.8 % are satisfied (a positive or neutral rating) and 3.2 % are dissatisfied.
FRESHNESS AND VOLUME
Freshness and Volume tell whether the score can be trusted right now meaning if there are enough ratings, and if they are still coming in. Full points are common in this section when the company has enough recent data to evaluate. Days since the newest rating: 0. Ratings in the last 3 months: 168.
What customers say
Team-based encouragement, quick activity entry, and device integration have driven sustained engagement across two years of feedback. Colleagues cheering each other on, challenges that made step counts visible, and Garmin synchronisation that removed logging friction have appeared repeatedly. At the same time, device compatibility gaps—particularly with Oura, Samsung, and Huawei—and questions about point logic have surfaced in critical commentary without overshadowing the broader motivation patterns in the data.
Key Trends
Team spirit and social encouragement have been referenced consistently throughout feedback from 2024 to 2026. Mentions of viewing teammates' activities, receiving motivation through the feed, and feeling connected to colleagues appeared in close to half of the responses in this period, maintaining a steady presence as users continued to log activities.
Usability and speed of activity entry have become more frequently noted from mid-2025 onward. Comments describing rapid registration, straightforward interface navigation, and quick logging of workouts appeared more commonly in feedback collected in 2025 and 2026 compared to earlier periods, suggesting that this aspect has gained greater recognition over time.
Recognition of diverse activity types has broadened in perception from 2025 forward. Responses increasingly mentioned that micro-actions, daily steps, stretching, hobbies, yard work, and everyday tasks counted toward points, whereas earlier mentions focused more narrowly on traditional exercise. References to this wider activity scope appeared in approximately one-third of responses from 2025–2026.
Device synchronisation experiences have shown mixed patterns over time. While automatic integration with Garmin and Polar watches has been praised consistently, connectivity issues with Oura rings, Samsung smartwatches, and Huawei devices have been reported more frequently in feedback from late 2024 through 2026 than in earlier submissions.
Where HeiaHeia excels
52% of feedback is positive
Where HeiaHeia can improve
15% of feedback is negative
Connectivity between Oura rings and the platform did not work for several users in June 2025, and synchronisation issues with Samsung smartwatches and Huawei devices were reported multiple times between August 2024 and November 2025.
Point allocation logic received critical comments in 2025–2026: some users felt that walking received too few points compared to gym sessions, while others noted that low-intensity activities such as singing or desk exercises yielded disproportionately high scores relative to higher-intensity sports.
A November 2025 comment reported that exaggerated entries by other participants in challenges had demotivated team members.
Individual users in January 2026 mentioned gaps in statistics and data utilisation, and a January 2025 comment noted that weekly total training volume no longer appeared in one place but required manual calculation after an update.
How HeiaHeia collects feedback
HeiaHeia collects customer feedback and reviews automatically on Trustmary and Google. Feedback and reviews are collected after onboarding and during service. Customers are reached via email. The primary customer satisfaction metric is star ratings.
Automatic feedback
Automatic reviews
Email surveys
Star rating
After onboarding, During service
Trustmary, Google
Recent reviews
Customers have reviewed HeiaHeia publicly 515 times in the last 24 months and 3723 times in total.
Easy way to track your own activity, diverse species
Encourages to move more
Versatility in activities
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