What is Gate Apps and what does Gate Apps do?
Gate Apps develops and offers a digital platform that handles Permit-to-Work processes, safety observations, inspections, risk assessments and related functions in one interface. It provides tools such as Gate PTW for creating, approving and tracking work permits with full traceability, and Gate HSEQ for reporting safety observations and conducting inspections directly on mobile devices. The solution operates in real time, uses map-based and analytical features for reporting and integrates with systems like Azure AD, Power BI and ERP tools. It also supports scalable, mobile-first deployment without per-user licensing.
Gate Apps serves industrial organizations — such as construction sites, shipyards, manufacturing plants, energy and utility facilities, logistics centers, data centers and pharmaceutical environments — both in Finland and internationally. Customers include companies like Meyer Turku, Orion, YIT, Fortum and Caverion. The customer interacts digitally via a configurable platform that is deployed quickly (typically within four weeks), with users accessing the system on-site using any device and without installation hurdles.
Trustmary Score
How likely is Gate Apps to deliver a positive customer experience right now?
Not enough recent data to form the score. It will be updated when the company receives more ratings.
| 15/06/2026 | 80 |
|---|---|
| 22/06/2026 | 79 |
| 29/06/2026 | 79 |
| 06/07/2026 | 78 |
| 13/07/2026 | 77 |
| 20/07/2026 | 76 |
| 27/07/2026 | 75 |
| 03/08/2026 | 74 |
| 10/08/2026 | 73 |
| 17/08/2026 | 72 |
| 24/08/2026 | 72 |
| 31/08/2026 | 71 |
| 07/09/2026 | 71 |
| 14/09/2026 | 70 |
| 21/09/2026 | – |
| 28/09/2026 | – |
| 05/10/2026 | – |
| 12/10/2026 | – |
| 19/10/2026 | – |
| 26/10/2026 | – |
| 02/11/2026 | – |
How Trustmary Score is calculated
Trustmary Score is an overall assessment of a company's customer experience on a scale of 0–100. It is calculated by combining data from multiple reliable sources through three main components:
The score is based on feedback and reviews from the last 24 months. The more recent the feedback, the more it affects the score.
SATISFACTION
Satisfaction tells how satisfied customers are on average. Recent ratings weigh more than old ones. The average rating of Gate Apps over the last 24 months is 4.4, based on 23 ratings (feedback or review), of which 20 are identified.
SUCCESS CONFIDENCE
Success confidence tells how consistently the company succeeds. Poor ratings lower the figure even when the average is good. Of the people who rated Gate Apps, 100 % are satisfied (a positive or neutral rating) and 0 % are dissatisfied.
FRESHNESS AND VOLUME
Freshness and Volume tell whether the score can be trusted right now meaning if there are enough ratings, and if they are still coming in. Full points are common in this section when the company has enough recent data to evaluate. Days since the newest rating: 164. Ratings in the last 3 months: 0.
What customers say
Feedback has highlighted intuitive adoption and rapid deployment, with users noting that the platform has been taken into use without prior instruction and that small modifications have been executed immediately during implementation. Work permit and equipment rental functions have supported daily workflows and improved process transparency, while administrator guidance and search capabilities have been raised as areas requiring further development.
Key Trends
Feedback volume grew substantially between late 2024 and mid-2026, with the majority of responses submitted during 2025 and 2026 as the user base expanded.
Intuitive operation and deployment without formal training recurred across responses from late 2024 onwards, while flexible customization during implementation was emphasized in feedback recorded in the second half of 2024.
Focus shifted toward day-to-day functions such as work permits and equipment rental in responses submitted during 2026, with observations on process transparency and workflow organization appearing more frequently in the same period.
Limitations in administrator guidance and search capabilities emerged as recurring themes in responses submitted in 2026.
Where Gate Apps excels
80% of feedback is positive
Where Gate Apps can improve
4% of feedback is negative · Isolated remarks. Most feedback is positive or neutral.
- Readiness to produce permits in English has been limited, and the platform has been reported as not yet fully prepared for international use without reservations.
- Administrator guidance has been restricted, with the absence of AI-assisted search or prompts to help administrators perform configuration tasks within the system noted.
- A safety walk form has lost all entered data when the phone screen has gone to sleep mode, and an auto-save feature has been requested.
- One user reported that the platform has not been convenient in an industrial plant environment, though infrequent use was also noted.
How Gate Apps collects feedback
Gate Apps collects customer feedback and reviews manually on Trustmary, Google and G2. Feedback and reviews are collected semi-annually. Customers are reached via email. The primary customer satisfaction metric is NPS.
Manual feedback
Manual reviews
Email surveys
NPS surveys
Semi-annually
Trustmary, Google, G2
Recent reviews
Customers have reviewed Gate Apps publicly 8 times in the last 24 months and 24 times in total.
Perfect solution for our Plant, with proper customization on Project needs and prompt RUN Support
facilitates everyday life in many respects and the rules of procedure remain in order
Transparency will be easier, and if the web works, then digital will be just fine.
{{reviewText}}
