What is Crown Security and what does Crown Security do?
Crown Security Services offers a range of security services including manned guarding, mobile patrols, keyholding with alarm response, lock‑up and unlock routines, property inspections, CCTV monitoring, close protection, concierge services, and security for events, construction sites, lone workers, and residential properties.
It serves clients across public, commercial, industrial, VIP, corporate, and private residential sectors, operating from its office in Smethwick, Birmingham with reach across the Midlands—covering West Midlands, Staffordshire, Worcestershire—and extending nationally to areas including London, Manchester, Cambridgeshire, Kent, and South Wales. The company maintains its own 24‑hour control centre and offers services throughout the UK.
Trustmary Score
How likely is Crown Security to deliver a positive customer experience right now?
Crown Security Trustmary Score is 83/100. It is based on 33 ratings (feedback or review) across 2 review platforms (Google and Trustmary) and customer feedback system of the company. Satisfaction shows the average level, success confidence shows how reliably it is reached, and freshness and volume tell whether the score can be trusted right now.
| 05/10/2026 | 80 |
|---|---|
| 12/10/2026 | 82 |
| 19/10/2026 | 82 |
| 26/10/2026 | 83 |
| 02/11/2026 | 83 |
How Trustmary Score is calculated
Trustmary Score is an overall assessment of a company's customer experience on a scale of 0–100. It is calculated by combining data from multiple reliable sources through three main components:
The score is based on feedback and reviews from the last 24 months. The more recent the feedback, the more it affects the score.
SATISFACTION
Satisfaction tells how satisfied customers are on average. Recent ratings weigh more than old ones. The average rating of Crown Security over the last 24 months is 5, based on 33 ratings (feedback or review), of which 0 are identified.
SUCCESS CONFIDENCE
Success confidence tells how consistently the company succeeds. Poor ratings lower the figure even when the average is good. Of the people who rated Crown Security, 100 % are satisfied (a positive or neutral rating) and 0 % are dissatisfied.
FRESHNESS AND VOLUME
Freshness and Volume tell whether the score can be trusted right now meaning if there are enough ratings, and if they are still coming in. Full points are common in this section when the company has enough recent data to evaluate. Days since the newest rating: 2. Ratings in the last 3 months: 18.
What customers say
Client feedback has reflected consistent satisfaction with rapid emergency response and schedule flexibility, with personnel having been deployed within an hour of alarm activations and ongoing support having been maintained following incidents such as break-ins. Security officers have been described as punctual and respectful, and management has been noted for accommodating last-minute schedule adjustments across keyholding, alarm response, and on-site duties. Long-term use across multiple sites has been mentioned by several clients, and no recurring concerns have emerged in the analysed feedback.
Key Trends
Feedback volume increased noticeably from mid-2025, with the majority of reviews concentrated between June 2025 and October 2026, whilst earlier years saw only sporadic mentions.
Emergency response capabilities and short-notice deployments have been highlighted consistently across recent feedback, with multiple clients noting that personnel arrived on site within an hour of alarm activations or urgent requests.
Long-term client relationships have been referenced in several comments, with some clients reporting continued use of keyholding, alarm response, and on-site security across multiple sites over periods ranging from four years to several years.
Where Crown Security excels
100% of feedback is positive
Where Crown Security can improve
Isolated remarks. Most feedback is positive or neutral.
- No significant negative comments were found in the analysed feedback.
How Crown Security collects feedback
Crown Security collects customer feedback and reviews manually on Google and Trustmary. Feedback and reviews are collected after service. Customers are reached via email and direct link. The primary customer satisfaction metric is star ratings.
Manual feedback
Manual reviews
Email surveys, Direct link
Star rating
After service
Google, Trustmary
Recent reviews
Customers have reviewed Crown Security publicly 31 times in the last 24 months and 40 times in total.
Paul and his team open and close the office I work on. Always friendly, very professional and patient! Im always the last in the office hehe. Thank you guys!
Excellent service from start to finish with my cctv install at my property
Outstanding service from Crown Security! Their team is punctual, highly professional, and dedicated to keeping our property safe. Communication was seamless, and the installation process was quick and hassle-free. It provides true peace of mind knowing we are in safe hands. I highly recommend them to anyone!"
{{reviewText}}
