Buddy Healthcare Reviews

Telephone traffic reduction has been documented across a majority of responses, with staff commenting that phone calls decreased when digital care paths were implemented. Multiple respondents noted that message-based communication replaced traditional phone availability requirements, enabling care coordination work to be handled according to staff schedules rather than during constrained office hours.

Care pathway standardisation emerged as a recurring observation throughout the feedback period. Staff noted that patient instructions and treatment pathways became more uniform across different units, with several commenting that guidance quality equalised after implementation and that treatment paths standardised quality across all patients.

Work time flexibility appeared frequently in responses collected during the implementation period. Healthcare staff highlighted that the platform enabled them to handle coordination tasks at times that suited their workflows, with several noting improved time management and the ability to prepare for patient visits in advance rather than handling questions reactively during phone calls.

Implementation readiness considerations surfaced across multiple responses. Users commented that sufficient training time and gradual introduction were needed, with concerns raised when rushed implementation timelines were proposed and observations that the platform's status as a separate system without interaction with existing hospital software was surprising during the introduction phase.