Hannu Pohjola

Erinomainen työkalu ja hyvä asiakaspalvelu taustalla. Voin suositella.

Hanna Hiltunen

Trustmary on helppo ja monipuolinen järjestelmä, jota kehitetään jatkuvasti entistä paremmaksi. Asiakasvastaavat ovat aina paikalla ketterästi auttamassa hyvällä sykkeellä ja hymyssä suin. Luotettava yhteistyökumppani!

Eerik Nurmi

Asianmukaista, nopeaa ja rentoa palvelua. Kiitos Petteri!

It’s interesting to hear that a company who work in data software. Cause I’m exchange student here and don’t know most of companies here. And also the content is easy to understand. Your presentation is wonderful! Kittos!

Great examples, resonates well with my practical experiences 😊 Well organized, nice approach to SEO

Before your presentation I did not really understand the basics of data benefit nowadays. Now I understand.

It was a detailed but easy to follow presentation. I learnt a lot of new things about SEO and online marketing.

It was very informative and entertaining.

It was very interesting to learn about business analytics in action compared to the previous lessons. Erica is a true professional!

Marketing and SEO is not necessarily my cup of Tea but presentation was energetic and easy to follow with insightfully presenting the topic.

Presentation could have been mire interesting at the end. It started well but lost interest at the end

Well structured presentation with insightful information.

Erica is able to speak in a clear and captivating way that makes listening very comfortable. I also found that the slides were well made and the topic itself was interesting.

Muchas gracias afiction esta es para vosotros SIUUUUU

You had a very insightful presententation which really made me intrested in SEO.

I thought that the presentation was really interesting and fastpaced enough so i didnt get bored of listening. Also i liked the different topics because they were all different but similar enough.

It was interesting and gives deep to the course. Erica was good presentator, I liked the flow, excellent slides and good examples. Thank you!

Very interesting and insightful presentation. It was fresh to hear these kind of things about the industry presented concretely and with real-life examples.

The presentation was easy to follow and the subject was exciting.

I loved the way you had formed the prentation, because it was a tricky subject but you were able to explain it quite clearly.

Great insigthfull slides that were easy to follow along

Esitys oli mielenkiintoinen seurattava vaikkei aihe kauheasti kiinnosta

kiinnostava ja hyvin rakennettu esitys

It was clear and easy to understand

Good presentation skills very clear speech, no negative by me.

Interesting topic, not too obvious or boring to listen

Very clear presentation.

Interesting and clear

Very intresting, cool seeing the databases

Loved the vibes

I really like the presentation

Very clear and interesting

Amazing! Best Roof. Ever.

It was great. Customer service was nice.

Mikko Savelius

Lieneekö meidän firman kohdalla ensihuumaa, mutta yksinkertaisuuden takaa paljastuu syvälle asiakkuuteen pureutuva maailma. Pistänyt organisaation ajattelemaan asiakkuutta.

Ilari Hämäläinen

Aktiivisia myös vanhojen asiakkaiden suhteen :)

Jani Myllymaki

5/5

Susanna Blomqvist

Superhyvä palvelu ja mikä ammattitaito sekä osaaminen Johanneksella onkaan:)

Mika Sahikallio

Olemme saaneet Trustmaryltä aina lostavaa palvelua asiakaskokemuksen kehittämisen ja mittaamisen tiimoilta. Heillä on erinomainen ja helppokäyttöinen softa asiakaskokemuksen mittaamiseen, analysointiin ja suosittelujen jakamiseen.

Sahil Jaat

Excellent service

Cowgirl USA

She is awesome with 17 years of network marketing experience

Aleksi Halsas

Clevenio • Co-Founder & CEO

If you collect testimonials via email, you need to doublecheck whether you can use a comment or not.

Aleksi Halsas

Clevenio • Co-founder & CEO

Our early-stage startup needs testimonials and case stories, but our resources to create them are very limited. Whenever I get a nice comment from a client via email or publicly, I use that and everything I know about how we helped them and craft a simple case story. I then send it to the customer for their approval.

Albert Kim

Checkr • VP of Talent

The biggest challenge with video reviews is the coordination and resources involved. You need to find the right time for the client, arrange a video team, and conduct the interviews. It’s also important to capture workplace footage if possible, like showing employees in action, whether at their hotel or retail location. This adds authenticity but requires more planning.

Mainly using third-party software review platforms to collect reviews which has the downside of being restrictive in the number of reviews we can receive.

Peter Lewis

Webstreet • Head of Growth

One crucial pain point is juggling reviews from different platforms. Managing reviews from Google, Trustpilot, and other sources can be a bit of a headache, especially when you’re trying to respond quickly and keep everything organized

Cache Merrill

Zibtek • Founder & CTO

The project manager tends to ask for those reviews. They're the ones who know when they think it's appropriate. My problem from the owner's perspective is that they don't remember to do that at all. It's just not on their minds. I'm constantly like, “Hey, did you send the review request out? Did you ask for a review in your meeting? Did you do that?”. It’s not an ideal solution. Additionally, we also struggle juggling between which review to ask for and when: A Clutch review takes 20 minutes, but a Google review only takes seconds.

Brooke Webber

Ninjabatches • Head of Marketing

There are limited reporting features available, which makes it difficult to extract detailed insights. Occasional data sync issues can also create inconsistencies, requiring manual adjustment

Vaibhav Kakkar

Digital Web Solutions • CEO

The pain point is ensuring that the incentives don’t come across as bribery, so we’ve refined our messaging to highlight that reviews should be honest and reflect their true experience.

Joshua Webb

Kinnovis • Head of Growth

We leverage our CRM to send automated follow-up emails post-onboarding. The challenge here is maintaining a high response rate without seeming pushy. We've found that offering a small incentive, through a reward scheme has helped our review numbers. The main pain point is the manual effort required to respond to each review promptly. However, the SEO benefits and increased credibility make it worthwhile.

Andrea Abbondanza

SEO for Restaurants • CEO

Sometimes customers can find automated messages a bit intrusive, causing reluctance in leaving a review. An ongoing conundrum is extracting authentic details from the customers about their dining experience, without vexing them with prompts

Chris Bajda

Groomsday • CEO

As our volume of reviews has grown, so have the fees, and it starts to feel like a bit of a squeeze for a small business like ours. We primarily use SMS-based requests via a platform. It’s been pretty effective, especially since people tend to respond faster to texts. However, the challenge is making sure our messages don’t come across as spammy, which takes a bit of finesse with wording and timing. Getting that balance right can be tricky.

Sam Speller

Kenko Tea • Founder & CEO

Customer trust and conversion rates have definitely gone up because of customer reviews. Since installing the review widget, we’ve seen our online sales increase by an average of 10% annually, so social proof works wonders

Tim Steckel

Compost Marketing Agency • Founder & CEO

Reviews have so many angles and they are so cost effective to create if you put a little bit of effort behind it. So many things in marketing these days are expensive: You have to run ad campaigns and put money in and all that stuff. Reviews barely cost anything,

Lucas Carval

Mention • Growth Specialist

It's a bit difficult to quantify what would be the benefit of having more reviews in terms of ROI. If we get 20 more reviews, it might lead to a better brand perception, but how can that be measured. When we compare the number of NPS feedback we have with the number of people who leave a review on G2 and Capterra. Like, there's quite a big difference in numbers

Cache Merrill

Zibtek • Founder & CTO

We feel there's an appropriate time wherever the customer has had enough experience with us. If we ask them too soon, they're like, “I'm not going to give a review. I don't know you yet.” Our actual cycle is kind of long, too. In our case, a project might take six or nine months to complete. Some customers feel comfortable reviewing us after a two week iteration, when we're only at the beginning of the project. Others want to see the project delivered before reviewing. Timing is actually very, very tricky.

Simon Lee

Glance • CEO

If we hastily inquire about a review, the user might not have experienced the app yet. However, if we hold off too long, they could lose interest. Pinning down that pleasant spot is more complex than it may seem

Zakhele Makubo

great work, great service.. fast - even though i was on trial

Great service

Herbert J

Good Product

Ihan en kerennyyt näkemään mut hyvä silti! :)

Teppo

Helsinki

Hyvin meni

Moikka Eeerica kiva stooori

Hyvin kiteytetty koko tarinankaari ja saavutetut tulokset 👍

Pasi

Harjukati

Upe CANVA. pitäsköhän vaihtaa seidat canvaan? Artikuloit myös erittäin selkeästi.

En halua jättää julkista palautetta

Mahtava esitys!

EH Formation Plus

Super service client !!!

Jan Tapanainen

Loistava softa rakentaa kyselyjä yrityksen eri tarpeisiin!

ihjh

Loved the service

Hgjki

Meaning Full

Hemos utilizado Trustmary con varios de nuestros clientes y todos sin excepción están convirtiendo mucho más gracias al widget en sus páginas web. Claramente aumenta la confianza del potencial cliente.

English in Action Alcorcon

Ahora podemos recoger de manera automática las reseñas de nuestros clientes. Esto nos ayuda tanto a conseguir nuevos clientes como a atender mejor a los actuales gracias al feedback que recibimos.

englishintown

Gran herramienta para conseguir nuevas reseñas, mostrarlas en nuestra web y muchas opciones más. Desde que la usamos hemos aumentado nuestro ratio de conversión en la web!

Juho Takkinen

Erinomainen palvelu arvostelujen kysymiseen ja julkaisemiseen. Helppokäyttöinen!

Maija

Suosittelen palvelua. Perus tuote kunnossa ja sitä kehitetään koko ajan lisää. Asiakaspalvelu toimii myös suomeksi.

Dustin Heaton

Great review platform. Integrates easily with our Squarespace website. Also very easy to transfer Squarespace product reviews into the TrustMary review widget so we can have all our reviews in one place.

Hanna-Mari Hannula

Mahtava palvelu ja helppo käyttöönotto!

Harri Hellsten

Very nice applicatio. I got really easy and professional guidance to get started!

Joose Himanen

Todella hyvää asiakaspalvelua ja huomioidaan asiakkaan tarpeet. Iso suositus Trustmaryn palveluille.

azevedo victor

He is a attentive person, who knows how to be patient and who always remains very friendly

Vandamie Espadero

I like it being user-friendly. Keep up the excellent development.

Muhammad Noman

Study experience

Juha Kekoni

Näppärä palvelu, joka helpottaa yritykselle elintärkeän palautteen keräämistä. Vielä kun toimintoja viilataan ja lisätään, arvostelu muuttuu varmasti viideksi tähdeksi.

Info Trustedbox

Amezing

Duolog Oy

Erittäin hyvää palvelua ja asiantuntevaa neuvoa. Hyvä työkalu joka taipuu moneen. Kannattaa tutustua.

Polina Zyaparova

A lean and easy to use platform to collect and manage reviews for businesses!

Valtteri Suomalainen

Ystävällistä koulutusta ja helppokäyttöisin alusta johon olen pitkään aikaan törmännyt. Helppot työkalut niin asiakas- kuin työntekijäreferenssienkin keräämiseen. Priimaa!