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Company reviews

Undervalue Appliances.ca | London ON

4.29 (118)
Looking for customer experiences and reviews about Undervalue Appliances.ca | London ON?

See what their customers have to say about them.

Theresa S Allen

London

25 days ago

Great price, good and friendly service.

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HS
Heather Sanderson

Newbury

1 months ago

Good product, good price, easy order and convenient delivery

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Staff Member at House

London

1 months ago

It’s easy!

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Brenda Bissonnette

St. Marys

1 months ago

Great prices and fast delivery

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Rachael Czech

Thorndale

1 months ago

good price, great appliance and fast service. I would recommend and will use again. Thanks

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Lori Ann Richards Kovac

London, Ontario

1 months ago

When I purchased a fridge from Undervalue, it did not work. They did everything to repair it, but when it turned out that it was an issue with the motherboard, which would take 6 - 8 weeks to replace, they fully replaced my fridge. There was never any hesitation to do the right thing.

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Steph M

2 months ago

I’ve used them 4 times now, about to be 5 and each time appliances are delivered quickly, professionally and as described. Highly recommend

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Kacper Brzozowski

4 months ago

As a landlord managing multiple rental properties, I exclusively rely on Undervalue Appliances for all my appliance needs. Andrew’s responsiveness to any inquiries is exceptional, providing quick and thorough answers that make my decision-making process effortless. The delivery service is impressively fast, ensuring my properties are equipped promptly. The deals offered are unbeatable, consistently saving me money without sacrificing quality. Coupled with their outstanding customer service, every transaction is seamless and worry-free. I wholeheartedly recommend Undervalue Appliances to anyone in need of top-quality appliances at great prices!

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Collin Shoreman

4 months ago

Excellent and quick service. Appliances work great!

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Chris Cameron

4 months ago

I purchased a fridge from Andrew last month and was very happy with the service and the product. Quick responses and always willing to answer any questions.

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Izzeddin Shaheen

4 months ago

Professional 👍👍👍

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Liam Sharp

4 months ago

10/10! Had a great time dealing with undervalue appliances, got everything I needed done fast and easy!

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Rachael Condon

4 months ago

Absolutely incredible service! Billy went above and beyond to help me out. All the top-load washing machines were sold out so he split up a set, helped me through some issues during the checkout process and, to top it off, had the washer delivered that same day at no additional cost. The machine so far seems to be in good shape as well! I would highly recommend Undervalue Appliances to anyone.

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Blanka McMillan

7 months ago

Buying from Undervalue Appliances.ca was a great experience! The prices were the lowest I could find. Their online ordering was easy and user-friendly. They are prompt with responding to any questions, did an excellent job removing the old appliance and installing the new ones! They were professional and cleaned up after themselves. The appliances have been working great! I would give them my highest recommendation!

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Ensuing

7 months ago

Made another purchase a few days ago sight unseen, A fridge in one of the rental units had a electrical system issue and Undervalue Appliances set me up with a replacement fridge a 24" stainless steel in a matter of days, with delivery and removal service getting what I need for my rental properties could be simpler. The delivery service called ahead and was on time and the delivery and removal happened with not so much as a bump let alone damage. When I spoke to the owner I said that as long as the prices & service is good he have a customer who will let other customer know that...

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Paula Mcleod

8 months ago

Quick and answered every email and question I had.

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Matt Laderoute

8 months ago

Very happy with the purchase process. Sure beats paying full price for box store options! This is my second purchase (dryer two years ago, still working great; washing machine this year, runs nice and smooth). Thank you!!

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Paula Spears

10 months ago

Great experience from the product, to the customer service & the delivery! Thank you Andrew

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Justin Darling

10 months ago

It seems as though they're looking for any reason at all to void their "warranty". After I had issues with a washer we purchased I reached out to inquire about solving the problem. The owner was disrespectful and condescending with his interactions. After the washer completely failed, we were told the warranty was voided because the washer was not "leveled". We reached out initially when we had problems with the washer shaking about when we did a first load. Initially, he mentioned that leveling the machine as a potential solution, as I made extremely micro adjustments to the legs of the washer and continued use as we were told (in a very condisending way) that would be the solution. The tub, inside the washer, came off it's brackets as the machine would continue to shake, even though it was "level". I further reached out again, met with more disrespect, the owner told me that the warranty is voided and his "generous" solution was to bring it back to him and he would charge me for the repair or could sell me another unit instead of just coming to fix the unit. If you're looking for a used appliance , I highly recommend purchasing from a private seller and NOT business as this is not a reputable business that stands behind their claims or the products that they sell and you're taking just as much of a shot in the dark of expecting what you buy to work for you and it's not worth the headache of working with this company.

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Birtha Wall

10 months ago

Fastest delivery and online ordering, I will definately be using again!

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Joe Aiello

11 months ago

It was a pleasure working with Andrew at Undervalue Appliances! He provides very professional and thoughtful service! Amazing!

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bn880

1 years ago

Tried to rip off my business by saying boards that were obviously good and were re-tested here were not working. Wanted the fixed boards + refund. Left 2 negative reviews for me like a spoiled child. No honour and no integrity.

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Lewis Carroll

1 years ago

Good deal on freezer that works well; however, was never mentioned in the description that the internal lights do not work due to a faulty door switch. Had to fix that myself. Delivery is fast and professional. Customer service is also quite responsive, but nowhere near a level of courtesy or friendliness you might come to expect. This can be backed up by many other reviews. Overall experience was OK. Would not use them again, nor would I recommend.

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Lesley Buchanan

1 years ago

Purchased a washer. We picked up within 30hrs. It had leak from inside on the first load. I contacted them and we had a new washer within 3hrs. Amazing responsive service. This is the second appliance I have purchased from them. I will purchase from them again.

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Holli “ToastySpice”

1 years ago

Amazing service. They helped me out so much very pleasant to deal with. My dryer is amazing. The delivery guys were so friendly and kind. Highly recommend 🙂

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Joseph Family

1 years ago

Great prices, great service, and fast delivery.

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Jeff Gardner

1 years ago

Andrew did a great job. I will definitely use him again when in need of appliances for my rental unit or home. He found me a nice used stove , and a new refrigerator with a small dent, at a great price . He flipped the door hinge for me and organized the drop off and pick up. A great help as I live out of town. Thanks Andrew and crew.-

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Kayla Gergely

1 years ago

Excellent customer service. A big thank you to Andrew for his above and beyond service.

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John Groeneweg

1 years ago

Used Undervalue many times for rental properties. Fair prices and saves me a ton of work!

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Alfred Hardy

1 years ago

“Wow, We are very impressed!” and “Wonderful Service” Thank you very much for your wonderful service, my refrigerator is exactly what we wanted. Delivered promptly by courteous people. We will definitely be using your services again. Keep up the good work.  Well done. Thank you both (Andrew and Billy) APPLIANCES ON LINE. Excellent service. We shall surely recommend you

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Sven Wolpert

1 years ago

We are happy with the washing machine we received from Undervalue Appliances, but we have a suggestion to improve the customer experience to five stars: We and I am sure many others in apartment buildings don't have dollies. Therefore it would really help if you could offer yours for a few minutes as part of the delivery service, so that we could bring the new appliance upstairs and bring the old unit back down. As much as we wish we had the brute strength to carry a washing machine in by ourselves, it just isn't realistic and it caused more stress than was necessary.

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Logan Gensens

1 years ago

On time and received free delivery which is super convenient for a washer/dryer. Appliance works great and received timely and effective service to get it delivered. Highly recommend.

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Kelly Bailey

1 years ago

professional and easy to use website that displays very well priced quality appliances. I utilized the easy pick up option as I needed a washing machine pronto for a large family. I found my experience excellent and fit my immediate needs perfectly. Very friendly and helpful staff who know their appliances...I highly recommend Undervalue Appliances.

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kurt merriman

1 years ago

I purchased a washing machine, fridge and dishwasher recently. Delivery was fast and staff were professional and careful. Lots of tight corners in my house and they didn't leave a mark. Minor issue with one of the appliances and Andrew responded immediately and sent a technician within 24 hours to fix the issue under warranty. Will definitely use again! Highly recommend!

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Krys Dlr

1 years ago

Extremely unprofessional and rude, I do not recommend Both the owner (Andrew) and Billy (sales manager) like to talk down to people like they are stupid. It is not unacceptable to ask to see a ‘used refurbished’ product before buying it considering the issues that some people have had in the reviews I have read. The contact address is Marconi Blvd which I’m told is all low income housing which is very suspicious. They also refused pay at pick up, I can’t understand how this company is still in business, their responses to people issues are just excuses. I will find products elsewhere with a company that is more professional in their handling of customers. I am thankful of their unprofessionalism and it saved me from the horrible experiences others have had

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Udone Effup

1 years ago

Would not recommend to nobody.

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Mandasa Developer

1 years ago

Fantastic service — friendly, helpful. I will continue to purchase refurbished appliances from here. Thanks for the continued great service

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Drop Tamang

1 years ago

Such a good service and helpful. I am happy I got my stuff from them. Good people with good appliances.

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Melynna Marie

1 years ago

Highly recommend this company! Undervalue Appliances always has the best items in stock for a great price! The team is so kind and extremely helpful!

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Limitless Evolution

1 years ago

Terrible experience and would not recommend. Purchased an appliance and had the worst time dealing with their customer service. Will save myself a huge headache and purchase elsewhere in the future.

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Colin Dambrauskas

1 years ago

Quick service, great response times, delivery as expected a few days later without problem. Thanks guys!

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Sophia Tang

1 years ago

Andrew the owner is professional, friendly and knowledgeable. He seems very honest and fair. Although we had a appliance hook up issue that was not resolved by the delivery company, still believe he was very fair and answered all of our questions and tried to help us. The price point is very good for appliances that are refurbished.

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Jasmine Long

1 years ago

A lot of great options to choose from, great customer service, good delivery company, the appliances I purchased were cleaned very well. I will definitely be recommending this company to friends and family!

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Angie Amos

1 years ago

I admire these people's work ethic!

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luxury moving

2 years ago

Best pricing and quality appliances

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Tynna Goodwin

2 years ago

Purchased a refurbished fridge Sept 7, 2022. Arrived very smelly with mold in the drawers and mold in the ice maker/water dispenser. The door handles wouldn’t reattach after bringing it in the house. Technician came out to fix the handles and clean the mold. Noticed a week ago that it was no longer cooling. Lost food. Contacted them and was told there’s only a 60 day warranty and contact the technical support. Emailed them and they said they haven’t done house calls since 2019 (weird.. since I had someone out in September) and wouldn’t be able to come and check the fridge, but that I could BUY A NEW ONE AT THEIR COST! Are you kidding me? I spent $1000 on a fridge less than 90 days ago. Why on earth would I buy a new one and why aren’t they doing ANYTHING about this. I’m less than 30 days out of the “60 day warranty”. Complete garbage. Will never recommend or purchase from this company again. Had a repair man out tonight that we found on our own. He could not believe that there was zero warranty on this and that we have had it less than 90 days. Fridge has a crack in the back and the drain is clogging which was causing massive ice build up.

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Courtney Van Breda

2 years ago

Purchased a refurbished dryer. Everything was clean and pickup was easy. The dryer works great and the online purchase process was a breeze. While I paid with a credit card, I like the option to pay via etransfer. Thanks!

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Janet Cullen

2 years ago

love my "new-to-me" fridge. It was so easy & the delivery guys we great.

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Kimilie Colati

2 years ago

I definitely don't recommend this company. The service is absolutely terrible.

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ThedudeWith Theguitar

2 years ago

i do not recommand this company at all.... worst service ever

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Jeff Scott

2 years ago

They stand by their products. Andrew will make sure everything is fair and working. Great to deal with.

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Ivan Shmahai

2 years ago

I like how the items are in stock, most stores have weeks long back orders.

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chris ravary

2 years ago

Dealt with them for a fridge yesterday and definitely recommend them. Great service

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Kerri Holmes

2 years ago

Purchased 4 appliances. Three were very good and worked very well. One dryer/washer combo leaked, but still works. Delivery Drivers were amazing.

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Boris Sutak

2 years ago

They stand by their products for reliability. I had one break down once and they immediately sent a tech to deal with it, will be buying from here again.

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Jim Brothers

2 years ago

Good service. On time delivery. Carful install too. All around good install I will use the again!

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Shawn Krafft

2 years ago

Bought kenmore 3 door fridge works great easy to deal with all My question were answered with photos will buy again delivery was fast one time

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Brandon F

2 years ago

Great company just got to remember you are buying used not new even the new stuff these days don’t last.

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Aziz Patel

2 years ago

Best in class service for my refrigerator I recommend them

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Jordan Hall

2 years ago

please read all reviews. Over 10+ likes on the negative reviews. Beware of fake reviews. Worst appliance experience ever. Never again. Buyer beware. 1 dishonest man’s show. Bought a NON working unit and the owner said I should take it somewhere to get repaired. Scammed me of over $520. DO NOT USE THIS COMPANY

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Tim McKeil

3 years ago

Needed a 24 inch stackable dryer. Got a good used same day. These are expensive when new and no one stocks anything anymore. This was a rabbit out of the hat for me. Unit working good drying clothes for 10 workers.

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Mike OK

3 years ago

Never again.

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yaqin cai

3 years ago

I purchased two fridges. The customer services were excellent. I recommend to all

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Moe Abdul

3 years ago

It's been wonderful dealing with Andrew! I've been using them for a couple years and have bought a bunch of reconditioned items. Appliances are all working great. Love their service - online/phone orders, hassle free delivery, install and haul away. Exceptional!

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Sofia Stabliakas

3 years ago

We bought an AC last week, best decision ever. Price unbeatable and excellent service. Thank you Ken. Give this guy a raise!!

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T AK

3 years ago

I am beyond pleased with my experience with Andrew and the team at Undervalue Appliances. We just moved into a new home and due to the pandemic the stove we ordered months ago has still not arrived. I purchased a stove with Andrew and we were supposed to pick it up, but due to a plumbing issue we couldn’t get there, lucky for us they were able to deliver it to us and we finally had our first home cooked meal in over a week! Thank you Andrew and Team, we will definitely recommend Undervalue Appliances.

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Brandon Davidson

3 years ago

To whom it may concern, WARNING Andrew savage’s(the owner of undervalue appliances) business practices, morals and ethics are down right scary! My wife and I unfortunately purchased a fridge from undervalued appliances and after just 33 days of owning the fridge the freezer stopped working. We approached Andrew about the issue and from the start all he said was sorry about your luck should have purchased extended warranty as the fridge was 3 days past there 30 day warranty. We asked Andrew if he would cover the part and we cover the Labour and after a lot of back and forth he did say he would cover the part but only if we gave him six 5 star reviews on google with positive feedback. We told him that is morally and ethically wrong and we are not willing to do that! (this leads me to question the 5 star review that undervalue appliance has received)

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Terry Jackson

3 years ago

I purchased six appliance from Undervalue Appliances, There Company name speaks for its self, I could have paid full retail Big Box stores prices until I discovered Undervalue appliance website. I saved thousands of dollars on the six appliances. I am so satisfied with my appliances. I would recommend this company over any other company in southern ontario. At Undervalue Appliances you get great service, appliances and piece of mind. Thanks Undervalue Appliances.

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Martha De Prosperis

3 years ago

Great service and products.

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Rachel Robertson

3 years ago

Ten out of ten! I found them on Kijiji and Andrew helped me pick out three appliances. The appliances were lovely and very clean and arrived exactly as described. Andrew answered all of my emails within minutes and he gave me a lot of helpful advice. He didn't mind at all that I knew nothing about appliances! This was a much much better experience than my friend had recently buying new appliances from The Brick. Dennis delivered our appliances with care and kept me updated by phone and text. Clearly Andrew and Dennis have a passion for their business and I couldn't be more grateful for their support!

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Sumit Nitin S

3 years ago

Ordered a washer from here, good quality washer, maintained, and reasonable price. The delivery and set up guys were awesome and completed the work on time.

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ELISA MARGARITA RODRIGUEZ HERNANDEZ

3 years ago

great place to purchase

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Nia Spencer

3 years ago

I recently used Undervalue Appliances and I must say I was impressed and felt comfortable using their services. The guys are professional and kind, as well as they go above and beyond to ensure you are getting great service. Thank you so much. I will be recommending to all!

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Micheal Chrisjohn

3 years ago

Bought quality appliances at a great price. Fast friendly service, with helpful workers. Will buy from these guys again

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Monica Rodriguez

3 years ago

The service and attention is great, highly recommended!!!!

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Teresa Lemmon

3 years ago

Good price for a used freezer. Delivery crew was punctual, careful, courteous and professional. I would definitely buy from this company again!

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Rachel Levean

3 years ago

Had an excellent experience using Undervalue Appliances. Ordering was quick, easy and organized. Delivery was a really positive experience as well. I was updated as to time throughout the day. They were professional and explained tips once my washer was installed. Would highly recommend!

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Sandy Norman

3 years ago

Great experience with ordering. delivery staff was early and fast and careful with the fridge and cleaned up any mess from wet 👞 best ever Thanks for the job well done

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Arnold Kingu

4 years ago

Undervalue Appliances.ca has gone above and beyond to replace the fridge a fridge that had some issue with a more expensive fridge, and have offered to cover 2 extra delivery fees (despite the policy of transportation costs not being covered). Great company to work with!!

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Rashid Muhammad

4 years ago

Ontime efficient service, delivered as promised. Friendly customer services. Definatley will buy again if needed, delivery bit pricy.

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Jennifer Harris

4 years ago

Very poor. Want to return product, would not offer up location. Disturbing

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Aaron Butler-Caughie

4 years ago

Great value, great customer service, and great delivery! I just received my new oven and must say I am very happy and satisfied. Professional delivery with great value. Will definitely recommend for any used appliances!!!

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Angela Scott

4 years ago

Great service from placing the order to delivery, prompt responses and on time. Awesome price for a full sized washer. Thank you!

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Zee Har

4 years ago

Very happy with the stove and dryer that I purchased. Fast Delivery and amazing prices, conveniently online only!

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Bill Davies

4 years ago

We recently purchased a dryer. I wanted to see it run, but was assured everything was well checked out before so we could not as they were strictly online. As we live in the country we met the delivery truck in London. We paid, took it home, plugged it in and the drum did not turn. Got in touch with them and because I knew enough to take it apart they said go ahead and let us know. So I did, and the first thing that struck me was how filthy the dryer was inside, full of lint. The belt was broken, and it was obvious it had to have left the warehouse that way. So that meant it had never been cleaned or refurbished. So I let them know and they had another belt sent out, N/C. Not their fault but the wrong belt came in, and when I took it apart, some of the clips were missing as well. So I told them it was time for a refund, and they told me they normally do not but because of all the trouble they would this time. They also offered me a substantial discount next time I buy. But with this experience I would never buy anything that I could not see running first. I give a low rating because the machine was NOT even checked before it left......But on the other hand it would appear they are trying to make it right.

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Isaak Bueckert

4 years ago

Very accommodating, and prompt.

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Scott Proudfoot

4 years ago

Good transaction !

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Tayler Ferguson

4 years ago

Andrew has been great to work with. I have used Undervalue Appliances multiple times for washer & dryers. They also provide take away service and installation at an affordable price. Thanks!

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Dann Easy Acres

4 years ago

Very friendly, extreme value in appliances and services. I highly recommend for any major appliances needed. I trusted them since they have been in business for years, I am glad I did so.

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Momma D

4 years ago

Excellent customer service, and fast same day delivery.. I’d highly recommend this company..

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Eddie Yu

4 years ago

Andrew provides a great service with the appliance installation. Everything is professional and efficient. Definitely recommended for ppl who need it!

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Birch Lake Resort

4 years ago

Awesome appliances and great service!

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Vinay Yalamaddi

4 years ago

Overall a great experience and I would suggest this place, if you are looking for good appliances at affordable prices and great service.

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