What is Surety First Insurance Services, Inc. and what does Surety First Insurance Services, Inc. do?
Surety First Insurance Services handles surety bonds and insurance coverage for construction contractors across the western United States. Since 2006, the operation has focused on addressing licensing, regulatory compliance, and risk management requirements that contractors face when securing permits, bidding on projects, or operating within state regulations.
The service line includes contractor license bonds, California LLC employee/worker bonds, general liability insurance, performance and payment bonds, and workers' compensation insurance. Clients access the online bonding platform to request quotes, submit applications, and receive digital bond documents. Staff members guide contractors through license requirements, file bonds with state agencies, and coordinate coverage across multiple bond types and insurance policies needed for compliance.
Trustmary Score
How likely is Surety First Insurance Services, Inc. to deliver a positive customer experience right now?
Surety First Insurance Services, Inc. Trustmary Score is 90/100. It is based on 95 ratings (feedback or review) across 3 review platforms (Google, Trustmary and Yelp) and customer feedback system of the company. Satisfaction shows the average level, success confidence shows how reliably it is reached, and freshness and volume tell whether the score can be trusted right now.
| 23/02/2026 | 90 |
|---|---|
| 02/03/2026 | 91 |
| 09/03/2026 | 92 |
| 16/03/2026 | 73 |
| 23/03/2026 | 75 |
| 30/03/2026 | 75 |
| 06/04/2026 | 76 |
| 13/04/2026 | 79 |
| 20/04/2026 | 79 |
| 27/04/2026 | 80 |
| 04/05/2026 | 83 |
| 11/05/2026 | 86 |
| 18/05/2026 | 79 |
| 25/05/2026 | 82 |
| 01/06/2026 | 82 |
| 08/06/2026 | 83 |
| 15/06/2026 | 84 |
| 22/06/2026 | 85 |
| 29/06/2026 | 86 |
| 06/07/2026 | 86 |
| 13/07/2026 | 88 |
| 20/07/2026 | 83 |
| 27/07/2026 | 84 |
| 03/08/2026 | 81 |
| 10/08/2026 | 83 |
| 17/08/2026 | 84 |
| 24/08/2026 | 85 |
| 31/08/2026 | 86 |
| 07/09/2026 | 88 |
| 14/09/2026 | 89 |
| 21/09/2026 | 89 |
| 28/09/2026 | 89 |
| 05/10/2026 | 90 |
| 12/10/2026 | 90 |
How Trustmary Score is calculated
Trustmary Score is an overall assessment of a company's customer experience on a scale of 0–100. It is calculated by combining data from multiple reliable sources through three main components:
The score is based on feedback and reviews from the last 24 months. The more recent the feedback, the more it affects the score.
SATISFACTION
Satisfaction tells how satisfied customers are on average. Recent ratings weigh more than old ones. The average rating of Surety First Insurance Services, Inc. over the last 24 months is 4.8, based on 95 ratings (feedback or review), of which 77 are identified.
SUCCESS CONFIDENCE
Success confidence tells how consistently the company succeeds. Poor ratings lower the figure even when the average is good. Of the people who rated Surety First Insurance Services, Inc., 94.7 % are satisfied (a positive or neutral rating) and 5.3 % are dissatisfied.
FRESHNESS AND VOLUME
Freshness and Volume tell whether the score can be trusted right now meaning if there are enough ratings, and if they are still coming in. Full points are common in this section when the company has enough recent data to evaluate. Days since the newest rating: 5. Ratings in the last 3 months: 35.
What customers say
Contractors have documented interactions between 2014 and 2026 in which bond documents have been delivered same-day or within hours, with approximately 70 percent of recorded transactions completed immediately. California licensing requirements have been explained through phone and online sessions, cost advantages ranging from several hundred to over one thousand dollars compared to alternative carriers have been recorded consistently through the mid-2020s, and digital account access and streamlined renewals have grown more prominent after 2021, though isolated concerns including one delayed March 2026 renewal payment and mid-2026 phone availability gaps have surfaced.
Key Trends
Same-day and immediate bond completion has been documented in approximately 70 percent of contractor submissions across the twelve-year period from 2014 through 2026, with terms such as "within minutes," "same day," and "next morning" appearing steadily throughout early, middle, and recent years rather than emerging or declining during any particular phase.
Cost advantage mentions have constituted roughly one-third of documented entries between 2015 and 2023, with reported savings ranging from several hundred dollars to over one thousand dollars compared to alternative carriers, though this theme has appeared less frequently after 2023 as speed and transaction process observations have grown more prominent.
Online platform and digital account references have increased notably after 2021, with website navigation ease, instant document access, and profile-based renewal completions representing a larger proportion of 2024–2026 submissions compared to the 2014–2020 period, when phone and email interaction descriptions dominated recorded transactions.
Renewal transaction mentions have grown more frequent in post-2020 submissions, constituting approximately 20–25 percent of recent entries compared to under 10 percent before 2018, with advance expiration notifications and streamlined no-paperwork renewal processes appearing more consistently in later-year documentation.
Where Surety First Insurance Services, Inc. excels
94% of feedback is positive
Where Surety First Insurance Services, Inc. can improve
4% of feedback is negative · Isolated remarks. Most feedback is positive or neutral.
- One March 2026 renewal payment had not resulted in bond delivery three weeks after contractor payment, despite an expired March 10 expiration date.
- Mid-2026 phone contact attempts have failed to reach available staff on multiple calls, though online quote channels have continued to function.
- One May 2026 contractor was billed for an incorrect plan year-term and was directed to request a full refund and repurchase rather than receiving immediate plan correction assistance.
- Isolated bond filing coordination issues with the Contractors State License Board have surfaced more than ten years ago, with no similar reports documented in recent years.
How Surety First Insurance Services, Inc. collects feedback
Surety First Insurance Services, Inc. collects customer feedback and reviews manually on Trustmary, Google and Yelp. Feedback and reviews are collected after purchase. Customers are reached via email. The primary customer satisfaction metric is star ratings.
Manual feedback
Manual reviews
Email surveys
Star rating
After purchase
Trustmary, Google, Yelp
Recent reviews
Customers have reviewed Surety First Insurance Services, Inc. publicly 70 times in the last 24 months and 131 times in total.
was insured immediately
Process was nice and easy. Communication was on point.

You completed what you promised.
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