Christy was friendly and understood what I needed and helped me get it right away. I enjoyed talking with her while completing the necessary forms online.
What is Surety First Insurance Services, Inc. and what does Surety First Insurance Services, Inc. do?
Surety First Insurance Services handles surety bonds and insurance coverage for construction contractors across the western United States. Since 2006, the operation has focused on addressing licensing, regulatory compliance, and risk management requirements that contractors face when securing permits, bidding on projects, or operating within state regulations.
The service line includes contractor license bonds, California LLC employee/worker bonds, general liability insurance, performance and payment bonds, and workers' compensation insurance. Clients access the online bonding platform to request quotes, submit applications, and receive digital bond documents. Staff members guide contractors through license requirements, file bonds with state agencies, and coordinate coverage across multiple bond types and insurance policies needed for compliance.
Trustmary Score
Surety First Insurance Services, Inc. Trustmary Score is 93/100. It is based on 113 reviews across 2 review platforms (Trustmary and Google) and 52 analyzed customer feedback. The overall score also considers the volume and freshness of reviews and feedback in addition to customer satisfaction.
How Trustmary Score is calculated
How Trustmary Score is calculated — Trustmary Score is an overall assessment of a company's customer experience on a scale of 0–100
SATISFACTION
Surety First Insurance Services, Inc. measures customer satisfaction using star ratings. Of the customer feedback, 92.7% is positive, 3.3% neutral and 4% negative.
VOLUME
Surety First Insurance Services, Inc. has received a total of 128 ratings: 113 public reviews (Trustmary + external sources like Google and Facebook) and 52 private feedback (collected via Trustmary, not published). A review and feedback from the same form response are counted once. The total provides a solid basis for analyzing customer satisfaction.
FRESHNESS
Surety First Insurance Services, Inc. has been actively receiving reviews and feedback in recent months. Recent feedback and reviews are weighted more in the Trustmary Score than older ones, so the indicator best reflects how Surety First Insurance Services, Inc. has performed recently.
What customers say
Contractors described interactions spanning 2014 through early 2026 in which same-day bond approvals, digital document retrieval, and documented cost savings of several hundred to over a thousand dollars relative to alternative carriers have recurred across the twelve-year period. Staff members have responded within minutes or hours of initial contact, guided first-time applicants through California licensing requirements, filed bonds directly with state agencies, and contacted clients weeks in advance of renewal dates. Isolated concerns surfaced in a small portion of submissions related to one delayed March 2026 renewal that expired before document delivery, a quote discrepancy in May 2026 after payment submission, and phone availability gaps reported in mid-2026 and 2015.
Key Trends
- Processing speed references emerged in approximately 70% of submissions spanning 2014 through 2026, with same-day bond delivery becoming an established pattern rather than an occasional outcome across the twelve-year period.
- Cost comparison mentions appeared in roughly one-third of submissions, with documented savings ranging from several hundred to over one thousand dollars relative to alternative carriers, and one 2016 entry described shifting from a $1,600 annual quote to a three-year bond under $400.
- Online account access and instant digital bond retrieval references increased after 2021, comprising a greater proportion of 2024–2026 entries than in earlier years when phone-based interactions dominated the submissions.
- Renewal transaction mentions grew more frequent in post-2020 entries, representing an estimated 20–25% of recent submissions compared to under 10% before 2018, with advance reminders and repeat purchases spanning multiple years appearing more consistently.
Based on 128 reviews and feedback
Where Surety First Insurance Services, Inc. excels
- Staff members have responded to quote requests within minutes or hours of initial contact, with same-day approvals and bonding documented repeatedly across the twelve-year period.
- Bond documents have become available immediately after payment, with contractors able to complete transactions through mobile devices while working in the field and to retrieve documents instantly from online account profiles.
- Staff members have guided first-time applicants through California licensing requirements, filed bonds directly with state agencies, walked contractors through the step-by-step application process, and referred clients to additional services needed for license completion.
- Representatives have contacted contractors weeks in advance of expiration dates, sent renewal reminders by email and phone, and assisted with multi-year policy transitions without requiring repeated outreach from the client.
- Representatives have researched alternative carriers to secure lower rates after payment, asked detailed questions to identify appropriate coverage options, and presented contractors with three-year pricing structures when annual quotes exceeded budget thresholds.
Where Surety First Insurance Services, Inc. can improve
- One March 2026 renewal payment submitted in advance of expiration had not resulted in document delivery after more than three weeks.
- A May 2026 submission described a mismatch between the quoted plan and the billed arrangement, with the contractor requesting phone assistance and receiving an email directing him to request a full refund and repurchase the correct option.
- A 2015 entry described a bond filing gap in which the Contractors State License Board had no record of payment notification, and the contractor reported repeated phone disconnections when attempting to reach staff for clarification.
- A June 2026 caller attempting to reach staff by phone twice encountered unavailability, with the second attempt yielding a receptionist unable to locate someone for immediate phone assistance.
How Surety First Insurance Services, Inc. collects feedback
Surety First Insurance Services, Inc. collects customer feedback and reviews manually on Trustmary, Google and Yelp. Feedback and reviews are collected after purchase. Customers are reached via email. The primary customer satisfaction metric is star ratings.
Manual feedback
Manual reviews
Email surveys
Star rating
After purchase
Trustmary, Google, Yelp
Recent reviews
Customers have reviewed Surety First Insurance Services, Inc. a total of 113 times in 3 different sources. 99 % of reviewers have given 4 or 5 stars — customers are clearly satisfied.
Christy was friendly and understood what I needed and helped me get it right away. I enjoyed talking with her while completing the necessary forms online.
Great prices and great communication. I will recommend them 100%
Chrissie was great
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