Surety First Insurance Services, Inc.
Surety First Insurance Services, Inc.
Verified profile

Surety First Insurance Services, Inc. Reviews

+19166736906
Folsom, California, United States

What is Surety First Insurance Services, Inc. and what does Surety First Insurance Services, Inc. do?

AI generated

Surety First Insurance Services handles surety bonds and insurance coverage for construction contractors across the western United States. Since 2006, the operation has focused on addressing licensing, regulatory compliance, and risk management requirements that contractors face when securing permits, bidding on projects, or operating within state regulations.

The service line includes contractor license bonds, California LLC employee/worker bonds, general liability insurance, performance and payment bonds, and workers' compensation insurance. Clients access the online bonding platform to request quotes, submit applications, and receive digital bond documents. Staff members guide contractors through license requirements, file bonds with state agencies, and coordinate coverage across multiple bond types and insurance policies needed for compliance.

Trustmary Score

How likely is Surety First Insurance Services, Inc. to deliver a positive customer experience right now?

SATISFACTION
92 %
SUCCESS CONFIDENCE
96 %
FRESHNESS AND VOLUME
95 %

Surety First Insurance Services, Inc. Trustmary Score is 90/100. It is based on 95 ratings (feedback or review) across 3 review platforms (Google, Trustmary and Yelp) and customer feedback system of the company. Satisfaction shows the average level, success confidence shows how reliably it is reached, and freshness and volume tell whether the score can be trusted right now.

Trustmary Score over timeThe score as the profile showed it each week. A dashed line means no score was shown because there was not enough data.
Trustmary Score over time
23/02/202690
02/03/202691
09/03/202692
16/03/202673
23/03/202675
30/03/202675
06/04/202676
13/04/202679
20/04/202679
27/04/202680
04/05/202683
11/05/202686
18/05/202679
25/05/202682
01/06/202682
08/06/202683
15/06/202684
22/06/202685
29/06/202686
06/07/202686
13/07/202688
20/07/202683
27/07/202684
03/08/202681
10/08/202683
17/08/202684
24/08/202685
31/08/202686
07/09/202688
14/09/202689
21/09/202689
28/09/202689
05/10/202690
12/10/202690
How Trustmary Score is calculated
i

Trustmary Score is an overall assessment of a company's customer experience on a scale of 0–100. It is calculated by combining data from multiple reliable sources through three main components:

The score is based on feedback and reviews from the last 24 months. The more recent the feedback, the more it affects the score.

SATISFACTION

Satisfaction tells how satisfied customers are on average. Recent ratings weigh more than old ones. The average rating of Surety First Insurance Services, Inc. over the last 24 months is 4.8, based on 95 ratings (feedback or review), of which 77 are identified.

4.8
average rating (1–5)
95
ratings in 24 months
A verified respondent means a response where at least the respondent's email address has been identified.
77
Identified respondents

SUCCESS CONFIDENCE

Success confidence tells how consistently the company succeeds. Poor ratings lower the figure even when the average is good. Of the people who rated Surety First Insurance Services, Inc., 94.7 % are satisfied (a positive or neutral rating) and 5.3 % are dissatisfied.

A rating of at least 80 % of the scale maximum: NPS 8–10, stars and CSAT 4–5.
94.7 %
Positive
A rating in between: NPS 5–7, stars and CSAT 3.
0 %
Neutral
A rating in the lowest 40 % of the scale: NPS 0–4, stars and CSAT 1–2.
5.3 %
Negative

FRESHNESS AND VOLUME

Freshness and Volume tell whether the score can be trusted right now meaning if there are enough ratings, and if they are still coming in. Full points are common in this section when the company has enough recent data to evaluate. Days since the newest rating: 5. Ratings in the last 3 months: 35.

5
days since the newest rating
5
ratings in the last month
35
ratings in the last 3 months

What customers say

AI generated

Contractors have documented interactions between 2014 and 2026 in which bond documents have been delivered same-day or within hours, with approximately 70 percent of recorded transactions completed immediately. California licensing requirements have been explained through phone and online sessions, cost advantages ranging from several hundred to over one thousand dollars compared to alternative carriers have been recorded consistently through the mid-2020s, and digital account access and streamlined renewals have grown more prominent after 2021, though isolated concerns including one delayed March 2026 renewal payment and mid-2026 phone availability gaps have surfaced.

Key Trends

AI generated

Same-day and immediate bond completion has been documented in approximately 70 percent of contractor submissions across the twelve-year period from 2014 through 2026, with terms such as "within minutes," "same day," and "next morning" appearing steadily throughout early, middle, and recent years rather than emerging or declining during any particular phase.

Cost advantage mentions have constituted roughly one-third of documented entries between 2015 and 2023, with reported savings ranging from several hundred dollars to over one thousand dollars compared to alternative carriers, though this theme has appeared less frequently after 2023 as speed and transaction process observations have grown more prominent.

Online platform and digital account references have increased notably after 2021, with website navigation ease, instant document access, and profile-based renewal completions representing a larger proportion of 2024–2026 submissions compared to the 2014–2020 period, when phone and email interaction descriptions dominated recorded transactions.

Renewal transaction mentions have grown more frequent in post-2020 submissions, constituting approximately 20–25 percent of recent entries compared to under 10 percent before 2018, with advance expiration notifications and streamlined no-paperwork renewal processes appearing more consistently in later-year documentation.

Where Surety First Insurance Services, Inc. excels

AI generated

94% of feedback is positive

Representatives have called contractors within minutes or hours of online quote requests, have left voice messages followed by detailed emails, and have maintained contact throughout transactions without repeated contractor follow-up.
First-time license applicants have received explanations of California licensing requirements, bond type identification for CSLB compliance, and step-by-step guidance through application forms during phone sessions or while completing online documents.
Staff members have filed bonds directly with the Contractors State License Board, have confirmed active license status by the next business day, and have sent bond information to state agencies without contractor handling of submission tasks.
Renewal contacts have arrived weeks in advance of expiration dates, with phone renewals completed in approximately five minutes and instant document access available through online account profiles, eliminating paperwork requirements.
Representatives have assisted contractors encountering mistakes or billing issues, have offered to follow up the next day with status updates, and have contacted contractors during delays to provide information without waiting for contractor inquiries.

Where Surety First Insurance Services, Inc. can improve

AI generated

4% of feedback is negative · Isolated remarks. Most feedback is positive or neutral.

  • One March 2026 renewal payment had not resulted in bond delivery three weeks after contractor payment, despite an expired March 10 expiration date.
  • Mid-2026 phone contact attempts have failed to reach available staff on multiple calls, though online quote channels have continued to function.
  • One May 2026 contractor was billed for an incorrect plan year-term and was directed to request a full refund and repurchase rather than receiving immediate plan correction assistance.
  • Isolated bond filing coordination issues with the Contractors State License Board have surfaced more than ten years ago, with no similar reports documented in recent years.

How Surety First Insurance Services, Inc. collects feedback

Surety First Insurance Services, Inc. collects customer feedback and reviews manually on Trustmary, Google and Yelp. Feedback and reviews are collected after purchase. Customers are reached via email. The primary customer satisfaction metric is star ratings.

Manual feedback

Manual reviews

Email surveys

Star rating

After purchase

Trustmary, Google, Yelp

4.9/5

Recent reviews

Customers have reviewed Surety First Insurance Services, Inc. publicly 70 times in the last 24 months and 131 times in total.

128
2
0
1
0
Verified

was insured immediately

J
JOSE LUIS ROBLES
25.9.2026
Verified

Process was nice and easy. Communication was on point.

JACOB MANRIQUEZ
JACOB MANRIQUEZAntioch
23.9.2026
Verified

You completed what you promised.

D
DAVID BRUCE DIXON
17.9.2026