What is New Spaces and what does New Spaces do?
New Spaces operates as a design-build remodeling firm in the Minneapolis-St. Paul metro, working primarily with homeowners in residential settings. The second-generation, family-owned operation focuses on individuals and families looking to transform their existing living spaces.
The work spans whole-home transformations, kitchen remodels, bathroom renovations, basement finishing, home additions, and outdoor living spaces. The design-build model integrates in-house designers, project managers, and lead carpenters who handle projects from initial consultation through construction and completion.
Trustmary Score
New Spaces Trustmary Score is 86/100. It is based on 107 reviews across 3 review platforms (Google, Trustmary and Facebook) and 213 analyzed customer feedback. The overall score also considers the volume and freshness of reviews and feedback in addition to customer satisfaction.
How Trustmary Score is calculated
Trustmary Score is an overall assessment of a company's customer experience on a scale of 0–100. It is calculated by combining data from multiple reliable sources through three main components:
The score is based on feedback and reviews from the last 24 months. The more recent the feedback, the more it affects the score.
SATISFACTION
New Spaces measures customer satisfaction using NPS. Of the customer feedback, 86.2% is positive, 11.3% neutral and 2.5% negative.
VOLUME
New Spaces has received a total of 278 ratings: 107 public reviews (Trustmary + external sources like Google and Facebook) and 213 private feedback (collected via Trustmary, not published). A review and feedback from the same form response are counted once. The total provides a solid basis for analyzing customer satisfaction.
FRESHNESS
New Spaces has been actively receiving reviews and feedback in recent months. Recent feedback and reviews are weighted more in the Trustmary Score than older ones, so the indicator best reflects how New Spaces has performed recently.
What customers say
Homeowner accounts collected from 2013 through 2025 have drawn consistent recognition for the three-option design format and on-site explanations from lead carpenters, while post-consultation communication challenges—including delayed follow-ups, incomplete pricing breakdowns, and unreturned contact attempts—have appeared with greater frequency in recent accounts from 2024 and 2025 and emerged as the most commonly documented concern in that period.
Key Trends
Accounts documenting the three-option design presentation, in which homeowners selected elements across cost tiers to create customized plans, appeared throughout the 2013–2025 period, with entries between 2021 and 2024 describing the selection process and cost-point flexibility in greater detail than earlier accounts from 2013 through 2018.
Communication patterns have diverged between completed construction projects and consultation experiences: entries from 2013 through 2021 emphasized quick email replies and weekly status updates from project coordinators during builds, while consultation-phase entries from 2024 and 2025 noted delayed estimate follow-ups, lost meeting notes, and unreturned contact attempts after initial discussions.
Budget transparency shifted from a frequently cited strength in accounts dated 2013 through 2020, where staying on budget and receiving itemized cost breakdowns throughout work were mentioned repeatedly, to a source of friction in recent accounts from 2024 and 2025, which described vague pricing, incomplete itemization totaling tens of thousands of dollars, and difficulty comparing proposal details.
Schedule adherence observations have varied across the timeline: accounts from 2021 and 2022 noted timeline slips that were not communicated in advance during design and construction phases, while earlier entries from 2013 through 2018 described schedules that were met and weekly advance notifications of planned work sent before each phase began.
Where New Spaces excels
4 recurring strengths
Where New Spaces can improve
Post-consultation follow-ups in 2024 and 2025 were documented as delayed or incomplete, with examples including lost meeting notes, estimates promised within specified timeframes and delivered days or weeks late, and multiple contact attempts that received no response after initial discussions.
A 2024 homeowner paid design fees and received proposals tens of thousands of dollars over budget with incomplete cost itemization, then received no response to multiple contact attempts for clarification or contract review.
A 2023 respondent characterized the construction phase as months behind schedule and reported that every part of the build required rework, with a city inspection left incomplete and door installation errors that needed correction.
Final pricing presentations from 2024 were described as vague, lacking itemized detail needed to choose among project components, and delivered through forwarded email chains rather than structured documentation.
How New Spaces collects feedback
New Spaces collects customer feedback and reviews automatically on Trustmary and Google. Feedback and reviews are collected after project completion, during service and after purchase. Customers are reached via email. The primary customer satisfaction metric is NPS.
Automatic feedback
Automatic reviews
Email surveys
NPS surveys
After project, During service, After purchase
Trustmary, Google
Recent reviews
Customers have reviewed New Spaces a total of 107 times in 3 different sources. 90 % of reviewers have given 4 or 5 stars — customers are clearly satisfied.
Bjorn, is a wonderful person to work with. He is enthusiastic, very knowledgeable and kind. He’s a good listener and it is clear he genuinely wants to help his clients.
New Spaces remodeled my kitchen and mudroom back in 2012, and I loved the results. What truly sets them apart, though, is what happened years later. In 2024, I experienced a plumbing leak that caused water damage to my kitchen ceiling and floor, all during an incredibly difficult time for my family. I reached out to New Spaces hoping for a referral or some guidance, and I was honestly blown away by the response. Jennifer McClellan immediately stepped in, arranged for my ceiling repair, and personally helped me select new flooring. She even advised on color choices to modernize the kitchen while ensuring it flowed with the rest of my home. I included a picture with the new floor that I love! The end result was fantastic, but what meant the most was the unexpected care and support so many years after my original renovation. That level of customer service is rare. I am deeply grateful and would highly recommend New Spaces to anyone considering a home renovation.
Bjorn was very informative and supportive of our project. We are in the very early stages of determining scope and timeline. From here I am hoping we can look at meaningful alternatives and come up with a good plan.
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