What is Nexetic Oy and what does Nexetic Oy do?
Nexetic provides automated backup solutions for Microsoft cloud environments. It offers a backup service for Microsoft 365—including Exchange Online, OneDrive for Business, SharePoint Online, Teams, Planner, and OneNote—and a dedicated backup service for Entra ID, covering over 50 object types such as users, groups, app registrations, conditional access policies, device configurations, and audit logs. All backup data is stored within the European Union, meeting ISO 27001, SOC 2, and GDPR compliance standards.
Nexetic serves organizations across Europe, including enterprises, public-sector bodies, small and mid-sized businesses, and managed service providers through more than 500 channel partners. The company is headquartered in Espoo, Finland, and enables customers to initiate backups and recover data via a simple portal setup with Microsoft Graph integration—allowing rapid deployment and streamlined operations. Customers can engage directly with Nexetic or through certified partners, and public-sector clients benefit from country-specific data residency and capacity-based procurement options.
Trustmary Score
Nexetic Oy Trustmary Score is 71/100. It is based on 6 reviews across 1 review platforms (Trustmary) and 28 analyzed customer feedback. The overall score also considers the volume and freshness of reviews and feedback in addition to customer satisfaction.
How Trustmary Score is calculated
Trustmary Score is an overall assessment of a company's customer experience on a scale of 0–100. It is calculated by combining data from multiple reliable sources through three main components:
The score is based on feedback and reviews from the last 24 months. The more recent the feedback, the more it affects the score.
SATISFACTION
Nexetic Oy measures customer satisfaction using star ratings. Of the customer feedback, 63.6% is positive, 22.8% neutral and 13.6% negative.
VOLUME
Nexetic Oy has received a total of 29 ratings: 6 public reviews (Trustmary + external sources like Google and Facebook) and 28 private feedback (collected via Trustmary, not published). A review and feedback from the same form response are counted once. The total provides a reasonable basis for analyzing customer satisfaction.
FRESHNESS
Nexetic Oy has been actively receiving reviews and feedback in recent months. Recent feedback and reviews are weighted more in the Trustmary Score than older ones, so the indicator best reflects how Nexetic Oy has performed recently.
What customers say
Feedback collected during the review period has shown that implementation ease, interface usability, and support responsiveness have been central themes in the documented customer experience. Backup and restore operations have functioned without reported issues in testing according to several responses, and development suggestions have been addressed in a manner that customers have acknowledged. Notification management for individual file errors and error log visibility have been identified as areas where more control and improved portal access would have enhanced day-to-day operations, and support communication has occasionally required follow-up reminders.
Key Trends
Implementation ease and interface usability have been highlighted consistently across the documented feedback, with several customers having noted straightforward onboarding processes and clear management interfaces throughout the reviewed period.
Support responsiveness and receptiveness to customer input have been recurring observations, with multiple responses having mentioned quick replies and the integration of development suggestions into the solution over time.
Feature additions such as retention policies have been acknowledged in feedback, indicating continued functional development during the period covered by the responses.
Where Nexetic Oy excels
5 recurring strengths
Where Nexetic Oy can improve
Error notifications for individual file backup issues have been reported as repetitive, with multiple alerts having been sent for the same file until the issue was resolved, and no adjustable parameters have been available to control notification frequency.
Error log visibility has been noted as limited, with customers having mentioned that reading error details directly from the portal would have been preferable to relying solely on email notifications.
Support communication has occasionally required follow-up reminders according to feedback from the reviewed period.
Customer service interactions have been characterized as template-based in one response, and the division of responsibilities between Nexetic and partner Tiera has been unclear in that same isolated case.
How Nexetic Oy collects feedback
Nexetic Oy collects customer feedback and reviews manually on Trustmary. Feedback and reviews are collected semi-annually. Customers are reached via email. The primary customer satisfaction metric is star ratings.
Manual feedback
Manual reviews
Email surveys
Star rating
Semi-annually
Trustmary
Recent reviews
Customers have reviewed Nexetic Oy a total of 6 times in one source. 100 % of reviewers have given 4 or 5 stars — customers are clearly satisfied.
On average, the support works well, a few times have had to be reminded a little.
We have been your customer for about 4 months. We do not have a very long experience yet, but so far the experiences have been very good.
There has been no reproach in the functioning of the service.
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