What is Inderes and what does Inderes do?
Inderes operates at the interface between listed companies and the capital markets. Its business consists of three units: equity research, IR software and events.
The equity research unit produces independent analysis and investor-facing content on listed companies. The software unit provides IR tools that listed companies use to publish financial information, manage their investor communications and increase their visibility among investors. The events unit produces investor events such as earnings calls, capital markets days and Annual General Meetings, together with the technology to run them live and on demand. Inderes serves listed companies in the Nordics and the rest of Europe. Its services support listed companies' IR operations, investor communications and market visibility. Inderes operates through its digital platforms and does not maintain physical customer-facing locations.
Trustmary Score
How likely is Inderes to deliver a positive customer experience right now?
Inderes Trustmary Score is 92/100. It is based on 570 responses from private analyzed customer feedback. Satisfaction shows the average level, success confidence shows how reliably it is reached, and freshness and volume tell whether the score can be trusted right now.
| 31/08/2026 | 95 |
|---|---|
| 07/09/2026 | 95 |
| 14/09/2026 | 94 |
| 21/09/2026 | 94 |
| 28/09/2026 | 93 |
| 05/10/2026 | 93 |
| 12/10/2026 | 92 |
| 19/10/2026 | 92 |
How Trustmary Score is calculated
Trustmary Score is an overall assessment of a company's customer experience on a scale of 0–100. It is calculated by combining data from multiple reliable sources through three main components:
The score is based on feedback and reviews from the last 24 months. The more recent the feedback, the more it affects the score.
SATISFACTION
Satisfaction tells how satisfied customers are on average. Recent ratings weigh more than old ones. The average rating of Inderes over the last 24 months is 4.8, based on 570 ratings (feedback or review), of which 0 are identified.
SUCCESS CONFIDENCE
Success confidence tells how consistently the company succeeds. Poor ratings lower the figure even when the average is good. Of the people who rated Inderes, 99.3 % are satisfied (a positive or neutral rating) and 0.7 % are dissatisfied.
FRESHNESS AND VOLUME
Freshness and Volume tell whether the score can be trusted right now meaning if there are enough ratings, and if they are still coming in. Full points are common in this section when the company has enough recent data to evaluate. Days since the newest rating: 58. Ratings in the last 3 months: 26.
What customers say
Broadcast streaming and webcast platforms have functioned without technical disruptions across 2020–2026, with clients able to rely on transmissions proceeding as scheduled, while pre-event coordination and advance instructions have required client-initiated follow-up between 2020 and 2023, with material deadlines, briefing protocols, and login credentials not proactively delivered during peak production periods. Q&A connection delays between telephone lines and presenters have been reported more frequently in quarterly earnings calls during 2025 and 2026 than in earlier years, though studio onsite staff have remained composed and accommodating when last-minute adjustments emerged immediately before broadcasts.
Key Trends
Conference call operator coordination and Q&A technical performance emerged as recurring themes between 2019 and 2026, with delays in question routing from telephone lines to presenters reported more frequently in quarterly earnings calls during 2025 and 2026 than in earlier years.
Pre-event communication patterns shifted between 2020 and 2023, with multiple responses indicating that material deadlines, briefing instructions, login credentials, and event-day responsibilities required client-initiated follow-up rather than proactive delivery, particularly during January to March peak production periods.
Studio equipment preparation observations appeared across 2020 to 2026, with isolated mentions of last-minute equipment checks (microphone functionality, iPad charging, clicker availability) becoming visible in feedback from events between 2025 and 2026, though these remained infrequent within the total volume.
Where Inderes excels
Where Inderes can improve
Pre-event communication and advance instructions required client-initiated follow-up requests in multiple instances between 2020 and 2023, with material deadlines, speaker briefings, login credentials, and event-day responsibilities not proactively delivered, particularly during peak production periods.
Q&A connection delays were reported during quarterly earnings calls between 2025 and 2026, with questions taking too long to reach presenters from telephone lines and occasional webcast start delays occurring during the same period.
Last-minute equipment checks and setup verification gaps became visible in isolated instances between 2025 and 2026, with iPad charging, clicker availability, and microphone functionality noticed shortly before broadcast start.
Post-event recording delivery timelines extended beyond client expectations in isolated instances between 2020 and 2026, with requests made for faster file provision after broadcasts concluded.
How Inderes collects feedback
Inderes collects customer feedback and reviews automatically. Feedback and reviews are collected after service. Customers are reached via email. The primary customer satisfaction metric is NPS.
Automatic feedback
Automatic reviews
Email surveys
NPS surveys
After service
