What is HeiaHeia and what does HeiaHeia do?
HeiaHeia operates in the employee wellbeing space, serving multi-location workplaces and staff teams. The digital platform connects colleagues across different sites and helps individuals track their daily activity, whether during work hours or free time.
The service functions as a mobile and web application that logs physical activities, micro-actions, and daily steps. Users can connect over 1,000 wearable devices and applications to automatically sync their data. The platform includes team challenges, point systems, individual activity tracking, and social features that let colleagues view and encourage each other's activities.
Trustmary Score
HeiaHeia Trustmary Score is 74/100. It is based on 636 reviews across 1 review platforms (Trustmary) and 920 analyzed customer feedback. The overall score also considers the volume and freshness of reviews and feedback in addition to customer satisfaction.
How Trustmary Score is calculated
How Trustmary Score is calculated — Trustmary Score is an overall assessment of a company's customer experience on a scale of 0–100
SATISFACTION
HeiaHeia measures customer satisfaction using star ratings. Of the customer feedback, 49.9% is positive, 33.4% neutral and 16.7% negative.
VOLUME
HeiaHeia has received a total of 1161 ratings: 636 public reviews (Trustmary + external sources like Google and Facebook) and 920 private feedback (collected via Trustmary, not published). A review and feedback from the same form response are counted once. The total provides a solid basis for analyzing customer satisfaction.
FRESHNESS
HeiaHeia has been actively receiving reviews and feedback in recent months. Recent feedback and reviews are weighted more in the Trustmary Score than older ones, so the indicator best reflects how HeiaHeia has performed recently.
What customers say
Users consistently rate the platform at 4-5 stars, with the strong majority expressing satisfaction with the wellbeing tool's impact. Reviewers highlight that the app motivates them to increase physical activity, tracks multiple types of activities beyond traditional exercise, and builds connections through team-based challenges. The platform integrates with over 1,000 devices and applications, making data synchronization straightforward for most users. While some users mention occasional technical challenges with specific device integrations like Oura or Samsung wearables, and a few note that statistics could display more detail, the overall response reflects that the tool delivers on its core purpose: driving consistent activity and fostering connection among team members.
Key Trends
- Team spirit and mutual encouragement have emerged as dominant themes across the feedback timeline, appearing in approximately 55% of responses from 2024-2026. References to colleagues cheering each other on, seeing teammates' activities, and finding inspiration from group members recur consistently throughout recent campaigns.
- Integration with wearable devices became a visible discussion point starting from late 2024, with multiple mentions appearing in 2025-2026 feedback regarding connections to Oura rings, sports watches, and fitness trackers. Synchronization functionality appears in both positive contexts (seamless data transfer) and areas for improvement (connectivity issues with specific devices).
- Ease of use emerged as an increasingly mentioned attribute in reviews from 2025 onwards, with the term appearing in approximately 40% of recent feedback. Users specifically note quick activity logging, clear navigation, and straightforward registration processes.
- The tracking of diverse activities beyond traditional exercise gained prominence in 2025-2026 responses, with users noting that daily tasks, micro-actions, stretching, and workplace activities can be logged for points. This broader activity recognition appears in roughly 30% of recent feedback, compared to earlier periods focusing primarily on sports logging.
Based on 1161 reviews and feedback
Where HeiaHeia excels
- Users see teammates' activities in the feed and get inspired to try new exercises themselves or start moving after viewing others' posts.
- Team members can cheer each other on by giving encouragement on posts, which creates a cycle where people feel motivated to exercise because they receive support from colleagues.
- The app displays the wide variety of sports disciplines colleagues do around the world, sometimes with photos, helping users get to know teammates better and discover new activity ideas.
- Points accumulate from many different types of activities including micro-actions, daily steps, and everyday tasks beyond just traditional exercise, which rewards diverse forms of movement.
- Activities sync automatically from sports watches and devices like Polar and Oura rings, eliminating the need to manually log workouts.
Where HeiaHeia can improve
- Yksittäinen käyttäjä raportoi tammikuussa 2026 puutteista tilastoissa ja datan hyödyntämisessä.
- Usean käyttäjän mukaan Oura-sormuksen integraatio ei toimi kesäkuussa 2025, ja älykellon synkronointi ei toiminut lokakuussa 2024 kampanjan viimeisten viikkojen aikana.
- Marraskuussa 2025 yksittäinen palaute mainitsi muiden liioitelleet suoritukset haasteissa, mikä vei motivaation osalta joukkuetta.
- Tammikuussa 2025 pitkäaikaiset käyttäjät kritisoivat päivitystä, jossa viikoittainen kokonaistreenimäärä ei enää näy yhdessä paikassa vaan vaatii manuaalista laskemista.
How HeiaHeia collects feedback
HeiaHeia collects customer feedback and reviews automatically on Trustmary and Google. Feedback and reviews are collected after onboarding and during service. Customers are reached via email. The primary customer satisfaction metric is star ratings.
Automatic feedback
Automatic reviews
Email surveys
Star rating
After onboarding, During service
Trustmary, Google
Recent reviews
Customers have reviewed HeiaHeia a total of 636 times in 3 different sources. 72 % have given 4 or 5 stars and 14 % have given 1 or 2 stars.
Ei
Easy to use and connect to own wearable
Motivoinut liikkumaan
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