What is HeiaHeia and what does HeiaHeia do?
HeiaHeia operates in the employee wellbeing space, serving multi-location workplaces and staff teams. The digital platform connects colleagues across different sites and helps individuals track their daily activity, whether during work hours or free time.
The service functions as a mobile and web application that logs physical activities, micro-actions, and daily steps. Users can connect over 1,000 wearable devices and applications to automatically sync their data. The platform includes team challenges, point systems, individual activity tracking, and social features that let colleagues view and encourage each other's activities.
Trustmary Score
HeiaHeia Trustmary Score is 74/100. It is based on 650 reviews across 1 review platforms (Trustmary) and 955 analyzed customer feedback. The overall score also considers the volume and freshness of reviews and feedback in addition to customer satisfaction.
How Trustmary Score is calculated
How Trustmary Score is calculated — Trustmary Score is an overall assessment of a company's customer experience on a scale of 0–100
SATISFACTION
HeiaHeia measures customer satisfaction using star ratings. Of the customer feedback, 50.9% is positive, 32.9% neutral and 16.2% negative.
VOLUME
HeiaHeia has received a total of 1196 ratings: 650 public reviews (Trustmary + external sources like Google and Facebook) and 955 private feedback (collected via Trustmary, not published). A review and feedback from the same form response are counted once. The total provides a solid basis for analyzing customer satisfaction.
FRESHNESS
HeiaHeia has been actively receiving reviews and feedback in recent months. Recent feedback and reviews are weighted more in the Trustmary Score than older ones, so the indicator best reflects how HeiaHeia has performed recently.
What customers say
Feedback has highlighted that team-based encouragement, rapid activity registration, and automatic device synchronisation have supported daily activity tracking and workplace engagement. At the same time, connectivity difficulties with specific wearables and questions around the point allocation system have appeared in a smaller portion of responses, without overshadowing the broader experience of increased motivation and consistent platform use.
Key Trends
- Team spirit and shared encouragement have remained a central theme throughout feedback from 2024 to 2026. References to viewing teammates' activities, giving and receiving motivation, and building workplace connections through challenges appeared consistently, with approximately half of the responses in this period mentioning the social dimension as a key driver of continued engagement.
- Ease of logging and rapid activity entry have become more frequently noted since mid-2025. Comments describing straightforward registration, clear interface navigation, and quick workout input appeared more commonly in 2025–2026 responses compared to earlier periods, suggesting that the platform's usability has gained greater recognition over time.
- Recognition of diverse activity types has broadened in user perception from 2025 onward. Responses increasingly noted that micro-actions, daily steps, stretching, yard work, and everyday tasks counted toward points, whereas earlier mentions focused more narrowly on traditional exercise tracking. References to this wider activity scope appeared in around one-third of recent feedback.
- Device synchronisation experiences have shown mixed patterns over time. While automatic integration with sports watches and fitness trackers such as Garmin and Polar has been praised consistently, connectivity issues with specific wearables—particularly Oura rings, Samsung smartwatches, and Huawei devices—have been reported more frequently in feedback from late 2024 through 2026 than in earlier submissions.
Based on 1196 reviews and feedback
Where HeiaHeia excels
- Colleagues have viewed each other's activities in the feed, commented, and given encouragement through the platform's cheering features, which has created cycles of motivation and strengthened workplace connections.
- Workouts from sports watches and fitness trackers such as Garmin and Polar have synced automatically to the platform, removing the need to log many activities manually.
- Points have accumulated from diverse types of daily activity including steps, micro-actions, stretching, hobbies, yard work, and everyday tasks beyond traditional exercise, broadening what counted as movement.
- Users have been able to choose what to share publicly and what to keep private, allowing control over visibility while still having the option to receive support from teammates.
- Challenges and team goals have brought participants together, where shared progress on a map or leaderboard has motivated individuals to do extra walks, workouts, or household tasks to support their team's advancement.
Where HeiaHeia can improve
- Connectivity between Oura rings and the platform did not work for several users in June 2025, and synchronisation issues with Samsung smartwatches and Huawei devices were reported multiple times between August 2024 and November 2025.
- Individual users in January 2026 mentioned gaps in statistics and data utilisation, and a January 2025 comment noted that weekly total training volume no longer appeared in one place but required manual calculation after an update.
- Point allocation logic received critical comments in 2025–2026: some users felt that walking received too few points compared to gym sessions, while others noted that low-intensity activities such as singing or desk exercises yielded disproportionately high scores relative to higher-intensity sports.
- A November 2025 comment reported that exaggerated entries by other participants in challenges demotivated team members.
How HeiaHeia collects feedback
HeiaHeia collects customer feedback and reviews automatically on Trustmary and Google. Feedback and reviews are collected after onboarding and during service. Customers are reached via email. The primary customer satisfaction metric is star ratings.
Automatic feedback
Automatic reviews
Email surveys
Star rating
After onboarding, During service
Trustmary, Google
Recent reviews
Customers have reviewed HeiaHeia a total of 650 times in 3 different sources. 73 % have given 4 or 5 stars and 14 % have given 1 or 2 stars.
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