What is Gate Apps and what does Gate Apps do?
Gate Apps develops and offers a digital platform that handles Permit-to-Work processes, safety observations, inspections, risk assessments and related functions in one interface. It provides tools such as Gate PTW for creating, approving and tracking work permits with full traceability, and Gate HSEQ for reporting safety observations and conducting inspections directly on mobile devices. The solution operates in real time, uses map-based and analytical features for reporting and integrates with systems like Azure AD, Power BI and ERP tools. It also supports scalable, mobile-first deployment without per-user licensing.
Gate Apps serves industrial organizations — such as construction sites, shipyards, manufacturing plants, energy and utility facilities, logistics centers, data centers and pharmaceutical environments — both in Finland and internationally. Customers include companies like Meyer Turku, Orion, YIT, Fortum and Caverion. The customer interacts digitally via a configurable platform that is deployed quickly (typically within four weeks), with users accessing the system on-site using any device and without installation hurdles.
Trustmary Score
Gate Apps Trustmary Score is 84/100. It is based on 10 reviews across 2 review platforms (Trustmary and Google) and 23 analyzed customer feedback. The overall score also considers the volume and freshness of reviews and feedback in addition to customer satisfaction.
How Trustmary Score is calculated
Trustmary Score is an overall assessment of a company's customer experience on a scale of 0–100. It is calculated by combining data from multiple reliable sources through three main components:
SATISFACTION
Gate Apps measures customer satisfaction using NPS. Of the customer feedback, 80% is positive, 16% neutral and 4% negative.
VOLUME
Gate Apps has received a total of 25 ratings: 10 public reviews (Trustmary + external sources like Google and Facebook) and 23 private feedback (collected via Trustmary, not published). A review and feedback from the same form response are counted once. The total provides a reasonable basis for analyzing customer satisfaction.
FRESHNESS
Gate Apps has been actively receiving reviews and feedback in recent months. Recent feedback and reviews are weighted more in the Trustmary Score than older ones, so the indicator best reflects how Gate Apps has performed recently.
What customers say
Feedback has highlighted intuitive adoption and rapid deployment, with users noting that the platform has been taken into use without formal training and that modifications have been executed promptly during implementation. Day-to-day functions such as work permits and equipment rental have been recognized, alongside process transparency and organized workflows, while search limitations, readiness for English-language permits and communication regarding updates have been raised as areas requiring further development.
Key Trends
Feedback volume has increased substantially between late 2024 and mid-2026, with the majority of responses collected during recent months as the user base has expanded.
Ease of use and smooth deployment have been recurring observations throughout the feedback period, with users noting intuitive operation and rapid implementation from late 2024 onwards.
Customization responsiveness and rapid execution of small modifications were emphasized in responses submitted during the second half of 2024, while feedback recorded in 2026 has increasingly focused on practical day-to-day functions such as work permits and equipment rental.
Requests for improved search functionality, clearer communication regarding updates and enhanced readiness for international use have appeared in responses submitted during 2026.
Where Gate Apps excels
5 recurring strengths
Where Gate Apps can improve
The readiness to produce permits in English has been limited, and the platform has been reported as not yet fully prepared for international use without reservations.
Administrator guidance has been restricted, with users noting the absence of AI-assisted search or prompts to help administrators perform configuration tasks within the system.
A safety walk form has lost all entered data when the phone screen has gone to sleep mode, and an auto-save feature has been requested.
One user reported that the platform has not been convenient in an industrial plant environment, though infrequent use was also noted.
How Gate Apps collects feedback
Gate Apps collects customer feedback and reviews manually on Trustmary, Google and G2. Feedback and reviews are collected semi-annually. Customers are reached via email. The primary customer satisfaction metric is NPS.
Manual feedback
Manual reviews
Email surveys
NPS surveys
Semi-annually
Trustmary, Google, G2
Recent reviews
Customers have reviewed Gate Apps a total of 10 times in 3 different sources. 100 % of reviewers have given 4 or 5 stars — customers are clearly satisfied.
Perfect solution for our Plant, with proper customization on Project needs and prompt RUN Support
helpottaa arkea monelta osin ja työjärjestys pysyy kunnossa
Läpinäkyvyys helpottuu ja jos netti toimii, digitaalisuus on ihan hyvästä.
{{reviewText}}
