Buddy Healthcare Reviews

Telephone traffic reduction has been observed consistently throughout user responses, with healthcare staff noting that phone calls decreased when digital care paths were implemented. Multiple respondents commented that message-based communication replaced traditional phone contact hours, enabling staff to manage coordination tasks according to their own schedules rather than being constrained by phone availability requirements.

Care pathway standardisation emerged as a recurring observation across the feedback period. Respondents noted that patient instructions and treatment pathways became more uniform across different units, with several commenting that guidance quality equalised after implementation and that treatment paths standardised quality for all patients.

Work time flexibility appeared frequently in responses. Staff highlighted that the platform enabled them to handle coordination work at times that suited their workflows, with several noting improved rhythm and time management of their own work compared to the previous requirement of being available during specific office hours.

Implementation readiness considerations surfaced across multiple responses. Users commented that sufficient training time and gradual introduction were needed, with one noting that the platform's status as a separate system without interaction with existing hospital software was surprising during the introduction phase.