What is Buddy Healthcare and what does Buddy Healthcare do?
Buddy Healthcare offers a digital care coordination platform designed to automate surgical and perioperative workflows. It provides a patient-facing mobile application that delivers timed information, reminders, educational materials, in‑app forms such as pre‑operative assessments, and questionnaires (PROMs, PREMs, QoL), while healthcare providers access and manage these processes through a clinical dashboard that supports real-time patient monitoring with data collection, risk stratification and patient prioritisation.
The company serves hospitals and healthcare providers across Europe, including Finland, Germany, the UK, with the US. Patients engage with the service via the mobile app, through which they receive guidance and submit required information; clinicians interact using the web-based dashboard to monitor care pathways, respond to alerts, and manage patient progress seamlessly throughout the treatment journey.
Trustmary Score
Buddy Healthcare Trustmary Score is 75/100. It is based on 80 analyzed customer feedback. The overall score also considers the volume and freshness of reviews and feedback in addition to customer satisfaction.
How Trustmary Score is calculated
Trustmary Score is an overall assessment of a company's customer experience on a scale of 0–100. It is calculated by combining data from multiple reliable sources through three main components:
The score is based on feedback and reviews from the last 24 months. The more recent the feedback, the more it affects the score.
SATISFACTION
Buddy Healthcare measures customer satisfaction using NPS. Of the customer feedback, 0% is positive, 0% neutral and 0% negative.
VOLUME
Buddy Healthcare has received a total of 80 ratings: 0 public reviews (Trustmary + external sources like Google and Facebook) and 80 private feedback (collected via Trustmary, not published). A review and feedback from the same form response are counted once. The total provides a reasonable basis for analyzing customer satisfaction.
FRESHNESS
Buddy Healthcare has been actively receiving reviews and feedback in recent months. Recent feedback and reviews are weighted more in the Trustmary Score than older ones, so the indicator best reflects how Buddy Healthcare has performed recently.
What customers say
Healthcare staff have highlighted reduced telephone traffic and message-based coordination as recurring workflow improvements, with care pathway standardisation contributing to more uniform guidance quality across units. Implementation readiness concerns and the platform's status as a separate system without interaction with existing hospital software have emerged as notable considerations that balanced the overall reception.
Key Trends
Telephone traffic reduction has been mentioned consistently across user responses, with healthcare staff noting that phone calls decreased when digital care paths were implemented. Multiple respondents observed that message-based communication replaced the need for traditional phone contact hours, allowing staff to manage coordination tasks according to their own schedules.
Care pathway standardisation has emerged as a recurring observation throughout the feedback. Respondents noted that patient instructions and treatment pathways became more uniform across different units, with several commenting that guidance quality equalised after implementation.
Time management flexibility has appeared frequently in recent responses. Staff highlighted that the platform enabled them to handle coordination work at times that suited their workflows, rather than being constrained by phone availability requirements during specific office hours.
Implementation readiness concerns surfaced in several responses. Users commented that sufficient training time was needed, with one noting that the platform's status as a separate system without interaction with existing hospital software was surprising during the introduction phase.
Where Buddy Healthcare excels
5 recurring strengths
Where Buddy Healthcare can improve
The platform has functioned as a separate system without interaction with existing hospital software, which was noted as surprising during implementation.
Healthcare staff observed that sufficient training time and gradual introduction were needed, with concerns raised when rushed implementation timelines were proposed.
Feedback indicated that the platform worked well for relatively healthy patients who were comfortable with mobile technology, suggesting potential limitations for other patient groups.
How Buddy Healthcare collects feedback
Buddy Healthcare collects customer feedback manually. The primary customer satisfaction metric is NPS.
Manual feedback
NPS surveys
Recent reviews
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